**Join arenaflex, a global leader in gas turbines and power plant technologies and services, as we continue to innovate and deliver advanced, cleaner, and efficient power solutions.**
Are you a seasoned professional with a passion for customer service and a drive to succeed in a dynamic, fast-paced environment? Do you have a strong background in power generation and contract performance management, with expertise in technical field outage management? If so, we invite you to apply for the Experienced Aeroderivative Customer Service Leader position at arenaflex.
**About arenaflex**
arenaflex is a global leader in gas turbines and power plant technologies and services, with a rich history of innovation and a commitment to delivering advanced, cleaner, and efficient power solutions. Our team of experts is dedicated to helping our customers achieve their goals, and we're looking for talented individuals like you to join our team.
**What You'll Do**
As our Experienced Aeroderivative Customer Service Leader, you will serve as the liaison between internal and external organizations and for assigned customers, owning the customer relationship and contributing to the overall business strategy. Your key responsibilities will include:
* **Foster and develop strong relationships with customers** as the single point of contact for customers
* **Manage customer communication and relationships**, ensuring timely and effective communication and issue resolution
* **Responsible for customer portfolio and growth**, identifying opportunities for expansion and developing strategies to achieve growth targets
* **Establish contact to provide on-going technical and business support** to assigned customers, ensuring they receive the best possible service and support
* **Develop and own site customer communication plan**, coordinating regular reviews with customers to review existing and new arenaflex products and services that could provide value for the customer
* **Oversee PS warranty and applicable commercial considerations**, including concessions as they arise, balancing maximum benefits for the customer and arenaflex
* **Develop outage scope/communicating scope to FieldCore/arenaflex**, ensuring effective planning and execution of outages
* **Responsible for outage/non-outage parts planning**, including requests for quotes, providing quotes to customers, placing and managing parts orders
* **Manage the Outage 360 process and processing of Change Orders**, ensuring timely and effective issue resolution
* **Lead direction for all emergent/forced outage resolution**, ensuring effective communication and issue resolution
* **Lead wing to wing outage execution**, organizing pre-outage, post-outage, and outage milestone meetings to deliver desired outcomes
* **Responsible for all customer invoicing/credit memo processing** and for On-Site Repairs and Part and Component Repairs performed in arenaflex, including planning repair scope, requests for repair quotes, scheduling repairs, and addressing repair issues in the arenaflex network
* **Own contract leadership and fulfillment**, including all project deliverables and understanding the Terms & Conditions/contract requirements such as LD/Bonus structure, injection of new technology to maximize
* **Selling all flow-type services**, including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
* **Manage Digital and Total plant solutions agreements** and coordinate with functional groups
**Qualifications/Requirements**
To be successful in this role, you will need:
* **Bachelor's Degree from an accredited University or College** (OR a High School Diploma/GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry)
* **+ Min. of 5-7 years of experience** within the power plant/contract performance management/technical field outage management expertise
* **Willingness and ability to travel 50% of the time**
* **This role is offered to support this fleet primarily based in Texas**
* **National (within USA) relocation is offered as needed** unless located in an adjacent 1-2 state of Texas to be considered
* **No immigratory or visa services and sponsorship will be offered**
**Desired Characteristics**
We're looking for individuals with:
* **Experience planning and executing outages in ITR organization**
* **Strong quality background with Black Belt certification**
* **Strong leadership, P&L financial, and commercial skills**
* **Team leader in a dynamic, energetic, and proactive environment**
* **Experience working with customer leadership teams**
* **Demonstrated communication & organizational skills**
* **Strong oral and written communication skills**
* **Strong interpersonal skills**
**About arenaflex's Work Environment and Culture**
arenaflex is committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. We offer a great work environment, professional development, challenging careers, and competitive compensation. arenaflex is an Equal Opportunity Employer, and we're committed to making a positive impact on our customers, communities, and the environment.
**Benefits Available to You**
arenaflex offers a robust benefits package, including:
* **Competitive compensation and benefits** designed to reward high performers and help you manage your personal and family needs
* **A healthy, balanced lifestyle** can mean different things to different people, and we've created programs that support the way you live and work today
* **Opportunities to grow your career** by providing a path for continued on-the-job learning and development
**Inclusion & Diversity**
arenaflex believes in the value of your unique identity, background, and experiences. We're committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong.
**Compensation and Performance Bonus**
The base pay range for this position is $119,600 - $152,400 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 15% performance bonus.
**Relocation Assistance**
arenaflex offers relocation assistance to support our employees who need to relocate for this role.
**Application Deadline**
The application deadline for this position is March 22, 2025.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we invite you to apply for the Experienced Aeroderivative Customer Service Leader position at arenaflex. Please submit your application through our website.
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