At careerzynith, we're dedicated to providing exceptional customer service to our clients and their plan participants. As a Seasonal Benefit Customer Service Representative, you'll play a vital role in helping our clients navigate their health care and pension plans, ensuring a seamless and supportive experience for all.
**Job Summary:**
We're seeking a highly skilled and customer-focused individual to join our team as a Seasonal Benefit Customer Service Representative. In this role, you'll be responsible for providing top-notch service to our clients, assisting with plan enrollment and updates, and resolving member concerns in a timely and professional manner. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.
**Key Responsibilities:**
* Help clients plan participants during enrollment and updates to health care/pension plans
* Provide the highest level of service on each contact, ensuring a positive and supportive experience for all clients and plan participants
* Work mostly on the phone, with opportunities to assist via chat and message center
* Train and onboard remotely, meeting eligibility requirements
* Start at $18.00/hr during training, increase to $18.75/hr after onboarding
* Expected to work 40 hours a week and overtime during the busy season
* Hours may fluctuate between 32 to 40 depending on client need
* Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities
**Requirements:**
* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
* Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
* Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
* High level attention to detail, multi-tasking, and ability to organize work
* Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
* Ability to work autonomously in a self-paced, self-motivated team environment
* Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
* Ability to understand and follow oral and written instructions
* Ability to type 30 words a minute
* Experience working in a customer service-related field
* High School degree required
* The following are a plus:
+ Associate or Bachelor’s degree nice to have
+ Working knowledge of health and welfare and/or defined benefit pension plans
+ Experience working in a call center environment
+ Ability to read, write and speak Spanish
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* High level of attention to detail and organizational skills
* Ability to work autonomously and as part of a team
* Strong technical skills, including proficiency in Microsoft Office and ability to juggle multiple open computer windows
* Ability to type 30 words a minute
**Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Seasonal Benefit Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in customer service, health care, and pension plans
* Work with a dynamic and supportive team to deliver exceptional customer experiences
* Participate in on-line training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture:**
At careerzynith, we're dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Seasonal Benefit Customer Service Representative, you'll have the opportunity to work in a virtual environment, interacting with Managers/Supervisors via chat and participating in on-line training and development programs.
**Compensation, Perks, and Benefits:**
As a Seasonal Benefit Customer Service Representative, you'll receive:
* Competitive hourly rate of $18.00/hr during training and $18.75/hr after onboarding
* Opportunities for overtime during the busy season
* Flexible scheduling, with hours fluctuating between 32 to 40 depending on client need
* Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities
* Comprehensive benefits package, including:
+ WTW 401(k) Savings Plan
+ Employee Assistance Program (EAP)
+ Commuter Accounts program
+ Any other benefits required by law
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.