At arenaflex, we're revolutionizing the way people interact with their passions by delivering a seamless, end-to-end digital buying experience. Our innovative approach combines cutting-edge technology and risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. We're a remote-first company with a strong presence in the industry, and we're looking for talented individuals to join our team.
**About arenaflex**
arenaflex is a leading provider of digital buying experiences, connecting people with their passions and making lifestyle purchases more accessible. Our editorial brands, including Cycle World and UTV Driver, inspire enthusiasts and provide valuable insights into the world of powersports. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional experiences that exceed our customers' expectations.
**Job Summary**
We're seeking an Experienced Bilingual Customer Engagement Representative to join our team at arenaflex's Roadrunner Servicing Center in Irving, Texas. As a key member of our customer engagement team, you'll play a critical role in building strong relationships with our customers, resolving issues, and providing exceptional service. This is a hybrid role, offering a unique blend of remote and in-office work, with opportunities for career growth and professional development.
**Key Responsibilities**
As an Experienced Bilingual Customer Engagement Representative, you'll be responsible for:
* Handling an average of 80 inbound and outbound calls per day, providing exceptional service and resolving customer issues in a timely and professional manner.
* Processing phone payments and conducting outbound customer interview calls to ensure customer satisfaction and loyalty.
* Communicating and resolving customer issues via online chat channels, providing clear and concise information to resolve common customer concerns.
* Meeting monthly productivity and quality goals, while maintaining a high level of customer satisfaction and loyalty.
* Complying with all federal and state-specific laws that regulate collections and servicing activities, ensuring that our customers receive the highest level of service and support.
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or GED, with some college coursework a plus.
* At least two years of customer service experience, preferably in auto finance or an installment loan portfolio.
* A minimum of two years of related customer service experience in a fast-paced environment.
* Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided).
* Strong communication skills, both verbally and written, with the ability to communicate effectively in English and Spanish (bi-lingual a plus).
* Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability.
* A flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and a commitment to punctuality.
**Benefits**
As an arenaflex team member, you'll enjoy a range of benefits, including:
* Robust health care plans (medical, dental, and vision).
* Up to 20 days of paid time off (accrued).
* Generous parental leave.
* A retirement plan (401k with company match).
* Educational assistance/tuition reimbursement up to $3,000 per year.
* Powersports safety benefit.
* Gympass wellness benefit.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Engagement Representative, you'll have opportunities to:
* Develop your skills and expertise in customer service, collections, and servicing.
* Take on new challenges and responsibilities, with opportunities for career advancement.
* Participate in training and development programs, designed to help you succeed in your role.
* Collaborate with cross-functional teams, including sales, marketing, and product development.
**Work Environment and Company Culture**
arenaflex is a remote-first company, with a strong focus on flexibility and work-life balance. Our team members enjoy a range of benefits, including:
* Flexible work arrangements, including remote work options.
* A collaborative and supportive work environment.
* Opportunities for professional development and growth.
* A commitment to diversity, equity, and inclusion.
**How to Apply**
If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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