At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect enthusiasts with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible.
arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.
We're seeking a highly motivated and customer-centric Bilingual (fluent in Spanish) Customer Engagement Representative to join our team in Irving, Texas. As a key member of our Roadrunner's Servicing Center, you'll play a vital role in building a best-in-class servicing organization for our growing portfolio of Powersports loans.
**Key Responsibilities:**
* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner.
* Process phone payments and communicate with customers regarding their powersports loan.
* Conduct outbound customer interview calls to gather information and resolve common customer concerns.
* Communicate and resolve customer issues via online chat channels, ensuring a seamless and satisfying experience.
* Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence.
* Comply with all federal and state-specific laws that regulate collections and servicing activities.
**Requirements:**
* High School Diploma or GED required, with some college coursework a plus. Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
* Minimum of 2 years related customer service experience in a fast-paced environment.
* Working knowledge of Word and Excel.
* Ability to master the use of web-based systems, such as LoanPro, with training provided.
* Strong communication skills, both verbally and written, as roles involve a combination of phone and chat communication. Bilingual English/Spanish a plus.
* Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability.
* Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is essential.
**Benefits:**
* Robust Health Care Plans (Medical, Dental & Vision)
* Up to 20 Days PTO (Accrued)
* Generous Parental Leave
* Retirement Plan (401k with Company Match)
* Educational Assistance/Tuition Reimbursement up to $3K/year
* Powersports Safety Benefit
* Gympass Wellness Benefit
**Work Environment and Company Culture:**
At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. Our remote-first culture allows for flexibility and work-life balance, while our collaborative teams foster open communication and innovation.
**Why Join arenaflex?**
* Be part of a dynamic and growing company that's revolutionizing the recreational purchasing experience.
* Work with a talented team of professionals who share your passion for customer service and excellence.
* Enjoy a comprehensive benefits package, including health care, PTO, and retirement plans.
* Take advantage of opportunities for professional growth and development, including training and education assistance.
* Contribute to a company that's committed to making a positive impact in the lives of our customers and the communities we serve.
**How to Apply:**
If you're a motivated and customer-centric individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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