**Join arenaflex, the largest national distributor of landscaping products across the United States and Canada, and become a part of a dynamic team that is passionate about delivering an outstanding customer experience.**
At arenaflex, we pride ourselves on knowing our customers and their business better than anyone else, providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. Our commitment to the arenaflex DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates." We foster a culture of safety, teamwork, and continuous improvement, with over 800 locations and exciting expansion ahead.
**About arenaflex**
arenaflex is the leading supplier of wholesale goods for green industry professionals, serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields, and more. Our team is dedicated to providing exceptional customer service, cultivating strong relationships with customers, and identifying opportunities to grow sales with current and potential customers.
**Job Summary**
We are seeking an experienced Bilingual Customer Sales & Service Representative to join our team. As a CSSR, you will be responsible for delivering exceptional customer service, cultivating and managing strong relationships with customers, and assisting customers with their questions and needs. You will also be responsible for pulling and preparing inventory orders, proactively identifying and capitalizing on opportunities to grow sales, and partnering with branch leadership to understand and implement new technologies and ways of working.
**Key Responsibilities**
* Demonstrate exceptional customer service to all arenaflex customers
* Cultivate and manage strong relationships with customers
* Assist customers with their questions and needs, either in person, via the phone or through online ordering
* Pull and prepare inventory orders for customer pick up or delivery
* Proactively identify and capitalize on opportunities to grow sales with current and potential customers
* Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
* Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
**Essential Qualifications**
* Minimum of 1 year experience in a retail or wholesale setting, preferred
* Excellent customer service skills
* Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
* Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
* Ready and willing to learn and adopt new technologies and ways of working
* Ability to think quickly and make sound decisions
* Inventory management experience helpful
* Must be able to lift a minimum of 50 pounds
* High school diploma or equivalent preferred
**Preferred Qualifications**
* 2+ years of experience in a customer-facing role
* Experience working in a fast-paced environment
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Basic computer skills and familiarity with inventory management systems
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and decision-making skills
* Basic computer skills and familiarity with inventory management systems
* Ability to lift a minimum of 50 pounds
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
* Opportunities for advancement and professional growth
* Paid training and business certifications available
* Tuition reimbursement program
* Associate referral program
* Free counseling services and employee assistance program
* Life insurance and short- and long-term disability insurance
* Product discounts
* Most branches never work Sundays!
**Work Environment and Company Culture**
* arenaflex is committed to providing a safe and healthy work environment for all associates
* We foster a culture of teamwork, continuous improvement, and customer satisfaction
* Our team is passionate about delivering an outstanding customer experience and is dedicated to helping our customers win
* We offer a competitive compensation package, including weekly paychecks with DailyPay available, medical, dental, and vision plans, paid time off, paid holidays, and 401k with company match
**Compensation, Perks, and Benefits**
* Competitive compensation package
* Weekly paychecks with DailyPay available
* Medical, dental, and vision plans
* Paid time off, paid holidays, and 401k with company match
* Tuition reimbursement program
* Associate referral program
* Free counseling services and employee assistance program
* Life insurance and short- and long-term disability insurance
* Product discounts
* Most branches never work Sundays!
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering an outstanding customer experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [arenaflex careers website]. We look forward to hearing from you!
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