Are you a passionate and empathetic individual with a flair for languages and a knack for sales? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Bilingual Customer Service and Sales Representative to join our team in Tempe, AZ. As a remote employee, you'll have the flexibility to work from the comfort of your own home while making a real difference in the lives of our customers.
**About arenaflex**
arenaflex is a leading provider of customer experience solutions, helping some of the world's most iconic brands build engaged, pleased, and profitable customer experiences. With a commitment to making customers happy, we've been a trusted partner since 1982. Our team of passionate and dedicated professionals is driven by a shared purpose: to deliver exceptional customer experiences that start with you.
**Your Role**
As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, connecting with customers in Spanish and English to provide top-notch service and sales support. Your primary responsibility will be to assist individuals in understanding their coverages and selecting the right products, services, and solutions to meet their personal needs. You'll also provide full lifecycle customer service and sales, responding to customer inquiries with compassion and active listening, and identifying additional needs customers may have to help them upgrade products or services.
**Key Responsibilities:**
* Assist individuals in understanding their coverages and selecting the right products, services, and solutions to meet their personal needs
* Provide full lifecycle customer service and sales, including accepting inbound calls and making outbound calls to provide follow-up
* Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
* Identify additional needs customers may have and help them to upgrade products or services
* Meet or exceed sales targets and customer satisfaction metrics
**What You Bring to the Role:**
* Bilingual in English and Spanish (written and verbal)
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience, preferably B2B sales
* Integrity to follow HIPAA guidelines on maintaining patient privacy
* Strong customer service orientation, including empathy, compassion, and listening skills
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect:**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
* A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Career Growth Opportunities and Learning Benefits:**
* From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you
* arenaflex is committed to ensuring you have the skills and support to be successful in your role throughout your career
* Our TTEC community is here for you as one dynamic, global family
**Work Environment and Company Culture Highlights:**
* arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
* arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams
* We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity
* We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for languages and sales, we want to hear from you! Apply now to join our team as a Bilingual Customer Service and Sales Representative.
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