At careerzynith, we're dedicated to revolutionizing the way businesses interact with their customers. As a Bilingual Customer Service and Sales Representative – Spanish-English working remotely in Connecticut, Maine, or New Hampshire, you'll be an integral part of our award-winning team, bringing humanity to business and transforming lives through exceptional customer experiences.
**About careerzynith**
careerzynith is a leading provider of innovative customer experience solutions, empowering businesses to deliver personalized, omnichannel experiences that drive loyalty and growth. Our team of passionate professionals is committed to fostering a culture of inclusivity, community, and lifelong learning, where everyone has the opportunity to grow and thrive.
**Your Career Journey with careerzynith**
In this exciting role, you'll embark on a career journey that combines your customer service and sales aptitude with the opportunity to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. careerzynith will invest in your training, education, and licensure, covering all your licensing fees and continuing education credits. You'll have the chance to develop your skills, build your confidence, and achieve your career goals in a supportive and inclusive environment.
**Key Responsibilities**
As a Bilingual Customer Service and Sales Representative – Spanish-English, you'll be responsible for:
* Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
* Providing full lifecycle customer service and sales, including inbound and outbound calls to provide follow-up and support
* Responding to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner
* Identifying additional needs customers may have and helping them to upgrade products or services
* Collaborating with the team to achieve sales targets and provide exceptional customer experiences
**Qualifications**
To succeed in this role, you'll need:
* Bilingual in English and Spanish (written and verbal)
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (>25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy
* Strong customer service orientation (empathy, compassion, and listening skills)
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**Requirements**
careerzynith is committed to supporting your career and professional development. We offer:
* A supportive and inclusive culture that encourages community involvement and giving back
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by careerzynith and yearly renewal of license provided by careerzynith as your employer
* A base wage of $16/hr ($17/hr in CT) while studying for your state exam
* Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Benefits**
careerzynith offers a comprehensive benefits package that includes:
* Competitive salary and bonuses
* Comprehensive health insurance
* Paid time off (PTO)
* Tuition reimbursement
* Health and wellness incentives
* Opportunities for career growth and professional development
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
**Why Join careerzynith?**
At careerzynith, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe that everyone has the potential to grow and thrive, and we're committed to providing the tools, training, and resources you need to succeed.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. Apply now to join our team and start your career journey with careerzynith!