**Job Type:** Full-time, Limited Service (Temporary), approximately 4 months
**Location:** Remote in New Jersey
**Job Description:**
Are you a motivated and customer-focused individual with excellent communication skills in both English and Spanish? Do you have a passion for delivering exceptional service and making a positive impact on people's lives? If so, we invite you to join arenaflex as an Experienced Bilingual Customer Service Representative in our Limited Service (Remote in NJ) program.
**About arenaflex:**
arenaflex is a leading organization dedicated to providing innovative solutions and exceptional service to individuals and families. Our team is committed to making a difference in the lives of our customers, and we're looking for talented individuals like you to join our mission.
**Job Summary:**
As an Experienced Bilingual Customer Service Representative, you will be responsible for answering inquiries from Marketplace individual consumers, including general information and assisting individuals and families in applying for health care coverage through the Marketplace. You will work from home, providing exceptional service to our customers while maintaining a high level of professionalism and accuracy.
**Key Responsibilities:**
* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, and procedures.
* Respond effectively to all forms of inbound and outbound contacts, including phone calls, emails, and chats.
* Track and document all inquiries using the applicable systems.
* Process new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
* Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
* Facilitate the fulfillment of caller requests for materials via mail, email, or download.
* Facilitate translation services for non-English speaking callers according to procedures.
* Escalate calls or issues to the appropriate designated staff for resolution as needed.
* Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
**Requirements:**
* High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
* Must be fluent in English and Spanish.
* Strong data entry and telephone skills.
* Excellent organizational, interpersonal, written, and verbal communication skills.
* Ability to perform comfortably in a fast-paced work environment.
* Ability to successfully execute many complex tasks simultaneously.
* Ability to work as a team member, as well as independently.
* Previous experience with computers, phone systems, and headsets preferred.
* Previous experience in customer service and call center preferred.
**Technical Requirements:**
* Must have a personal PC with operating system of Windows 10 or higher.
* Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired.
* PC Processor: Intel i5, AMD Ryzen 5, or better.
* PC Memory: 3.1 8+ GB RAM.
* PC Hard Drive Storage: 4.1 256 GB SSD.
* USB Headset with wired microphone.
* Webcam.
* Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.
**Benefits:**
* Competitive hourly rate of $19.00.
* Benefits including Medical, Dental, Vision, and 401k.
* Paid Time Off (PTO) and Holidays.
* Employee Recognition, Discount, and Wellness Programs.
* Diversity, Equity, and Inclusion Initiatives.
* Professional Development Opportunities.
**Work Environment:**
* Work from home in a quiet and distraction-free environment.
* Must reside and perform all work-related activities in the state of New Jersey.
* Must have a reliable internet connection and a personal PC that meets the technical requirements.
**How to Apply:**
If you're a motivated and customer-focused individual with excellent communication skills in both English and Spanish, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity:**
arenaflex is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.
**Pay Transparency:**
arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel, external market, and internal value analysis. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives, program-specific awards, and benefits such as health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
**Minimum Salary:**
$19.00 per hour
**Maximum Salary:**
$19.00 per hour
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