Join arenaflex, a leading Pennsylvania tax collection and administration company, as a valued member of our thriving Allentown, PA team. This is an exciting opportunity to embark on a new career journey and unleash your potential in a dynamic and supportive work environment.
**About arenaflex**
arenaflex has been a trusted partner in supporting local communities for over 80 years. Our dedication to our communities is just as important as our dedication to our employees. We pride ourselves on providing extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success.
**Job Summary**
We are seeking an experienced Bilingual Customer Support Clerk to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to taxpayers, responding to inquiries, and maintaining accurate tax accounts. This is a full-time position with opportunities for career growth and professional development.
**Key Responsibilities**
- Answer taxpayer inquiries in person and over the phone, providing accurate and timely responses to their questions and concerns.
- Research, maintain, and update tax accounts based on information provided, ensuring accuracy and attention to detail.
- Process tax forms and mail, posting payments to the proper accounts in a timely and efficient manner.
- Complete all tasks in a timely manner while meeting company standards and expectations.
- Additional duties may be assigned as needed.
**Schedule and Location**
- Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm
- No weekends!
- On-site in our Allentown, PA office
- Once released from training (approximately 4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained.
**Pay and Benefits**
- Competitive hourly wage of $14.50/hour
- Monthly incentive opportunities to recognize and reward outstanding performance
- On-the-job, paid training to help you succeed in your role
- Comprehensive benefits package, including:
- Medical, Dental, Vision, and Life Insurance
- Wellness Program, including physical, emotional, and financial wellness
- Paid Holidays, Vacation, Sick, and Personal Time
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA and HSA Options
- Casual business work environment
- Travel Insurance
**Why Work for arenaflex?**
- You will be part of a company that has been supporting local communities for over 80 years.
- You will be a valued member of our team, with opportunities for career growth and professional development.
- We provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success.
**Requirements**
- High School Diploma or equivalent
- Minimum 1-3 months related experience and/or training
- Must be Bilingual, English and Spanish speaking
- Reliable transportation to outer offices and tax sit-ins
- Ability to manage difficult or emotional customer situations
- Strong attention to detail with high levels of accuracy
- Situation analysis and problem-solving skills
- Ability to sit for long periods of time
**Essential Skills and Competencies**
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and accuracy
- Ability to manage difficult or emotional customer situations
- Bilingual, English and Spanish speaking
**Career Growth Opportunities and Learning Benefits**
- Opportunities for career growth and professional development
- Comprehensive training program to help you succeed in your role
- Supportive team environment and resources to contribute to your overall success
- Opportunities for advancement and leadership development
**Work Environment and Company Culture**
- Casual business work environment
- Supportive team environment and resources to contribute to your overall success
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical, dental, vision, and life insurance
**Compensation and Benefits**
- Competitive hourly wage of $14.50/hour
- Monthly incentive opportunities to recognize and reward outstanding performance
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Paid Holidays, Vacation, Sick, and Personal Time
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA and HSA Options
- Travel Insurance
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
**arenaflex is an Equal Opportunity Employer**
arenaflex is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and welcome applications from diverse candidates. All positions require a successful reference check, criminal background check, and drug screen.
**Apply Now**
To apply for this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success.
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