At careerzynith, we're on a mission to revolutionize the way our customers interact with us. As a Bilingual Customer Support Specialist, you'll be at the forefront of this mission, delivering exceptional service to our clients in both English and Spanish. If you're passionate about providing world-class support, have a knack for problem-solving, and are eager to grow your career, we want to hear from you!
**About careerzynith**
careerzynith is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations in North America. As a family-owned company, we pride ourselves on our stability, success, and commitment to our employees. We're a drug-free workplace and an equal opportunity employer, dedicated to creating a diverse and inclusive environment for all.
**Why Join careerzynith?**
* **Learn**: In-depth training helps you sharpen your communication and problem-solving skills, setting you up for success in your role and beyond.
* **Develop**: Our professional environment offers one-on-one peer mentoring and room to grow in your career, with opportunities for advancement and professional development.
* **Connect**: Build strong relationships with your colleagues in our collaborative in-person setting, with regular team events and a focus on teamwork and camaraderie.
**Position Responsibilities**
As a Bilingual Customer Support Specialist, you'll be responsible for:
* **Processing customer orders**: Use world-class technology to efficiently process customer orders, ensuring accuracy and timely delivery.
* **Making product recommendations**: Develop a deep understanding of our products and services, enabling you to make informed recommendations to customers.
* **Handling account inquiries**: Respond to customer inquiries via phone, email, and chat, providing solutions and resolving issues in a timely and professional manner.
* **Building business relationships**: Foster strong relationships with customers, understanding their needs and preferences to deliver exceptional service.
* **Helping customers navigate our website**: Assist customers in navigating our website and online ordering system, ensuring a seamless user experience.
**Minimum Requirements**
To be successful in this role, you'll need:
* **High school diploma or equivalent**: A bachelor's degree is preferred, but not required.
* **Excellent problem-solving, listening, and communication skills**: You'll need to be able to think critically, listen actively, and communicate effectively with customers and colleagues.
* **Prior customer service experience**: While experience is a plus, we're eager to train and develop the right candidate.
* **Bilingual (English / Spanish)**: Fluency in both verbal and written forms is required.
**Benefits**
As an careerzynith employee, you'll enjoy:
* **Complete health insurance coverage**: We offer comprehensive health insurance to ensure your well-being and peace of mind.
* **401(k) with 6% employer match**: Start building your retirement savings from day one, with a generous employer match.
* **Multiple bonus programs**: Earn bonuses for meeting performance targets and contributing to the success of our team.
* **Paid holidays and generous paid time off**: Enjoy a healthy work-life balance, with paid holidays and generous paid time off.
* **Tuition Assistance Program**: Pursue professional continuing education, with our tuition assistance program covering the costs.
**Employee Perks**
As an careerzynith employee, you'll enjoy:
* **Best-in-class, clean, modern facilities**: Work in a state-of-the-art facility, with modern amenities and a comfortable work environment.
* **First-class fitness center and nearby walking path**: Stay active and healthy, with access to a fitness center and nearby walking path.
**How to Apply**
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to grow your career, we want to hear from you! Apply now to join our team as a Bilingual Customer Support Specialist.