At arenaflex, we're on a mission to revolutionize the customer experience by infusing humanity into every interaction. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely, you'll be at the forefront of this movement, making a tangible difference in the lives of our customers every day.
**About arenaflex**
arenaflex is a global leader in customer experience (CX) technology and services, dedicated to helping businesses build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've had the privilege of working with some of the world's most iconic and hypergrowth brands. Our team of passionate individuals is driven by a shared purpose: to make customers happy.
**Our Culture**
At arenaflex, we're proud to be a Great Place to Work-certified company, recognized for our amazing purpose, team, and company culture. Our employees have spoken, and we're thrilled to hear that they love working with us! We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way.
**What You'll Be Doing**
As a Bilingual Healthcare Customer Service Representative - Spanish-English, you'll be the spark that brightens days and ignites careers. You'll be responsible for:
* Answering incoming communications from customers in a timely and compassionate manner
* Conducting research to provide accurate and helpful answers to customers' questions and concerns
* Collaborating with customers to resolve issues and find solutions that meet their needs
* Maintaining patient confidentiality and adhering to HIPAA guidelines at all times
**What You Bring to the Role**
To succeed in this role, you'll need:
* Bilingual proficiency in English and Spanish (written and verbal)
* At least 6 months of customer service experience, with a passion for helping others
* High school diploma or equivalent
* Computer experience and high-speed internet (> 15 mbps)
* A USB wired headset (or a compatible alternative)
* A smartphone or tablet running iOS or Android for daily log-in
**What You Can Expect**
As a valued member of our team, you can expect:
* Supportive career development and professional growth opportunities
* An inclusive culture and community-minded organization that encourages giving back
* A global team of curious lifelong learners guided by our company values
* A base wage range of $17 per hour, plus performance bonus opportunities
* A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more (visit https://www.hellottecbenefits.com for details)
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to succeed in your role. From your first day in training to ongoing coaching and engagement, we'll provide you with the tools and resources you need to excel. Our TTEC community is here for you as one dynamic, global family.
**Reporting Structure**
You'll report to a Team Lead, who will provide guidance and support to help you achieve your goals. You'll contribute to the success of the customer experience and the overall success of the team.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Ready to Join the arenaflex Team?**
If you're passionate about making a difference in the lives of our customers and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our global team of customer experience professionals and be part of something amazing!
**Apply Now!**
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