At arenaflex, we're revolutionizing the way we interact with customers through innovative technologies that break language barriers and empower our customer service associates to deliver exceptional experiences. As a Bilingual Machine Learning Data Associate - Italian (Remote), Customer Engagement Technology Specialist, you'll play a crucial role in driving the development of our machine translation systems, ensuring that our customers can communicate with us in their native language.
**About arenaflex**
arenaflex is a global leader in e-commerce, technology, and digital services. We're committed to innovation, customer obsession, and operational excellence. Our Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers, enabling them to interact with us in their preferred language.
**Job Description**
We're seeking a talented Machine Learning Data Associate (MLDA) - Specialist Italian to join our Omni MLDA team, a division of Customer Engagement Technologies (CET). As a key member of this team, you'll drive Italian-to-English and English-to-Italian machine translation improvements in partnership with the Machine Learning team. Your primary responsibilities will include:
* Auditing cross-language interactions on text-based channels to review and assess the quality of machine translations in each direction
* Informing on the highest priority machine translation improvement opportunities that will enhance the customer experience
* Working with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes
* Augmenting the customer experience through product testing and executing the machine learning roadmap for the product
**Key Responsibilities**
* Native-level translation and localization skills in Italian
* Proficiency in testing and content reading in Italian, with the ability to document outcomes in English for stakeholders
* Utilization of Italian skills to support internal and external customers and related products
* Competence in navigating various internal tools to understand the customer journey
* Strong attention to detail and commitment to quality
* Adaptability to work in a dynamic environment and willingness to change priorities on short notice
* Must be fluent in Italian and English
**A Day in the Life**
As a Bilingual Machine Learning Data Associate - Italian (Remote), Customer Engagement Technology Specialist, your daily activities will include:
* Localization/Translation
* Testing various workstreams
* Contact Reading in native language while documenting findings in English
* Stakeholder management
**Benefits Summary**
arenaflex offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
* Medical, Dental, and Vision Coverage
* Maternity and Parental Leave Options
* Paid Time Off (PTO)
* 401(k) Plan
**About the Team**
Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to:
* Automate customer service processes
* Enhance the end-to-end customer experience
**Basic Qualifications**
* Fluency in Italian and English (verbal and written communication)
* 1+ years business experience in localization and translation
* Strong attention to details
* Exceptional communicational skills
* Customer service experience
* Experience working in complex and frequently-changing environments
* Ability to interpret customer need and being able to frame that as clear requirements
**Preferred Qualifications**
* Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting
* Bachelor's Degree
* Practical knowledge of data processing needs and trade-offs
* Experience working with machine learning, Artificial intelligence, natural language understanding data
**Compensation and Benefits**
arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit our website.
**Expected Salary**
The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
**Location**
This position is remote, and you'll have the flexibility to work from anywhere. However, you'll be required to work closely with our teams in Los Angeles County, CA, and San Francisco, CA.
**How to Apply**
If you're passionate about innovation, customer obsession, and operational excellence, and you're looking for a challenging and rewarding role, apply now! We can't wait to hear from you.
[Apply for the job now!](https://jobviewtrack.com/en-us/job-134941604c0707074911002f0d001c090c4e13483b16474449482f251c1d481749021c044e230454154844305f58494240011d6c6a15430b010f0b472945151a071a444c3f6459050307461a00201d121a080845066a2b1a4642534a5805034e6e00410f0100006654104151504b281c0b1518/e9b833c24505239d73f48e1457478477.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa)
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