**Job Title:** Experienced Bilingual Spanish Customer Service Representative - Remote Opportunity at arenaflex
**Job Description:**
Welcome to arenaflex, a leading IT consulting firm that harnesses the power of modern technologies to drive success across various industries. We're on a mission to revolutionize the way businesses operate, and we're looking for a talented and bilingual Spanish Customer Service Representative to join our team. As a key member of our Contact Center for Foodservice success, you'll play a vital role in providing exceptional support to our clients, sales teams, and direct customers.
**About arenaflex:**
arenaflex is a dynamic and innovative company that prides itself on its commitment to excellence, customer satisfaction, and employee growth. Our team is passionate about delivering top-notch services that exceed our clients' expectations. With a strong focus on technology and customer-centric approach, we're constantly pushing the boundaries of what's possible in the IT consulting industry.
**Job Summary:**
As a Bilingual Spanish Customer Service Representative, you'll be responsible for handling service and delivery inquiries, resolving concerns, and establishing and maintaining Gold Standard business relationships with our clients. You'll work closely with our sales teams, field partners, and direct customers to provide exceptional support and ensure seamless communication. This is a fully remote opportunity for candidates living in the United States, offering the flexibility to work from the comfort of your own home.
**Key Responsibilities:**
* Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
* Use computerized systems for tracking, information gathering, and/or troubleshooting.
* Answer basic questions and resolve basic problems.
* Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
* Actively re-direct incoming callers to self-service options
* Perform proactive outbound follow-up communications as necessary
* Process orders and other related voice and non-voice tasks as needed to meet client needs
**Requirements:**
* A High School Diploma or equivalent is required
* Must be Bilingual in Spanish/English
* At least 2 years of Customer Service experience
* Previous call center experience is preferred but not required
* Previous experience in foodservice or foodservice distribution is preferred but not required.
* A self-starter that demonstrates customer service skills.
* Ability to select and apply standard policies and procedures.
* Ability to resolve routine problems and questions independently.
* Ability to pay close attention to detail and use time effectively.
* Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
* Ability to work in a fast-paced team environment.
**Requirements for Working From Home:**
* A private and secure space to do work uninterrupted by others in the home.
* Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.
* All equipment needed for the job will be provided, but not the Ethernet cord
**Compensation and Benefits:**
* The hourly rate for this position is $15.50 per hour.
* This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
* Benefits: arenaflex offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:**
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.
**Eligibility:**
arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application by June 15th, 2025, and join our team at arenaflex.
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