**About arenaflex**
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
At arenaflex, we offer a range of benefits that make us a great place to work. These include:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your health and well-being
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to help you thrive in your role
**arenaflex and You**
We're a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the chance to interact with people from all walks of life and work in a collaborative and engaging environment.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in investing in our people and providing opportunities for growth and development.
**Work at Home Opportunity**
This is a remote work opportunity, and we're looking for someone who is fluent in English and Spanish to join our team. You'll have the flexibility to work from home and enjoy a better work-life balance.
**Responsibilities**
As a Bilingual (Spanish) Healthcare Customer Service Representative, your responsibilities will include:
* Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
* Bilingual Spanish/English
* 6 months of customer service experience minimum
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months of sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Work from Home Requirements**
To work from home, you'll need:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
+ Clean and quiet workspace
**Join the arenaflex Team**
If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we'd love to hear from you. Apply now to join the arenaflex team and take the first step towards a rewarding career in customer service.
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