At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we're committed to being a force of good in supporting our communities, our clients, and the environment.
**About arenaflex**
arenaflex is a company that's driven by innovation and a passion for excellence. We're a team of over 500,000 inspired and passionate people who speak more than 300 languages, and we're dedicated to making people's lives simpler, faster, and safer. Our balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, allows us to help companies adapt quickly to changing needs and deliver only the best in all that we do.
**Benefits of Working with arenaflex**
When you join arenaflex, you'll become part of a dynamic and supportive team that's committed to your growth and success. Some of the benefits of working with us include:
* **Paid Training**: We invest in our employees' development and provide comprehensive training to help you succeed in your role.
* **Competitive Wages**: Our compensation packages are designed to recognize and reward your hard work and dedication.
* **Full Benefits**: We offer a comprehensive benefits package that includes medical, dental, vision, 401k, and more.
* **Paid Time Off**: We believe in work-life balance and provide paid time off to help you recharge and relax.
* **Employee Wellness and Engagement Programs**: We're committed to your well-being and offer programs that promote physical and mental health, as well as employee engagement and recognition.
**Teleperformance and You**
At arenaflex, we're passionate about creating a collaborative and engaging work environment that allows you to grow and thrive. As a Bilingual Spanish/English Customer Expert, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping you achieve your career goals and provide opportunities for growth and development.
**Work at Home Opportunity**
This is a work-at-home position, and we're looking for individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
**Responsibilities**
As a Bilingual Spanish/English Customer Expert, your responsibilities will include:
* **Fielding Customer Inquiries**: You'll be responsible for finding innovative ways to respond to varying questions, issues, and concerns from customers.
* **Connecting with Customers**: You'll connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
* **Resolving Issues**: You'll calmly attempt to resolve and de-escalate any issues that may arise.
* **Escalating Interactions**: You'll escalate interactions when necessary and appropriate.
* **Responding to Requests**: You'll respond to requests for assistance and/or possible processing payments.
* **Tracking Call Information**: You'll track all call-related information for auditing and reporting purposes.
* **Providing Feedback**: You'll provide feedback on call issues.
* **Meeting Sales Objectives**: You'll meet sales objectives as defined.
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:
* **Bilingual Spanish/English**: You'll need to be fluent in both Spanish and English.
* **Customer Service Experience**: You'll need at least 6 months of customer service experience.
* **Age Requirement**: You must be at least 18 years old.
* **Typing Speed**: You'll need to be able to type at least 25 words per minute.
* **High School Graduate or GED**: You'll need to have a high school diploma or equivalent.
* **Comfort with Desktop Computer System**: You'll need to be comfortable using a desktop computer system.
* **Proven Communication Skills**: You'll need to have proven oral and written communication skills.
* **Call Center Experience**: While not required, 6 months of call center experience is preferred.
* **Logical Problem-Solving Skills**: You'll need to have logical problem-solving skills.
* **Availability to Work Various Shifts**: You'll need to be available to work various shifts.
* **Ability to Use Windows Operating Systems**: You'll need to be able to use Windows operating systems.
* **Organization and Work Prioritization Skills**: You'll need to have organization and work prioritization skills.
* **Sales Experience**: You'll need at least 6 months of sales experience.
* **Ability to Work Independently**: You'll need to be able to work independently.
* **Ability to Work in a Constantly Changing Environment**: You'll need to be able to work in a constantly changing and fast-paced environment.
* **Ability to Stay Composed and Objective**: You'll need to be able to stay composed and objective.
* **Strong Listening Skills**: You'll need to have strong listening skills.
* **Superior Negotiating Skills**: You'll need to have superior negotiating skills.
**Work from Home Requirements**
To work from home, you'll need:
* **Internet Connection Requirements**: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
* **ISP Requirements**: Your ISP must have no packet loss and a ping under 50ms.
* **Proof of Internet Speed**: You'll need to provide proof of your internet speed.
* **Clean and Quiet Workspace**: You'll need to have a clean and quiet workspace.
**Employment Type**
This is a full-time employment opportunity.
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Apply for this job