**Job Summary:**
Join careerzynith, a world-renowned leader in the travel and leisure industry, as a Business Support Manager – Terminal Activities. As a key member of our team, you will play a vital role in ensuring the smooth and consistent delivery of exceptional visitor experiences across various home ports globally. This exciting opportunity offers a unique blend of business acumen, customer service expertise, and travel industry knowledge, making it an ideal fit for individuals passionate about delivering exceptional service and driving business growth.
**About careerzynith:**
careerzynith is a global leader in the travel and leisure industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history of delivering unforgettable experiences, careerzynith continues to push the boundaries of excellence, driving growth and innovation across its diverse portfolio of brands. As a Business Support Manager – Terminal Activities, you will be part of a dynamic team that shares a passion for delivering exceptional service and driving business success.
**Key Responsibilities:**
As a Business Support Manager – Terminal Activities, your primary responsibilities will include:
* Participating in the development, implementation, and maintenance of embarkation framework, including issues, upgrades, and communication strategies for Terminal Activities and core partners.
* Ensuring the consistent improvement of operational processes to enhance careerzynith services both internally and externally.
* Driving new initiatives and projects to guarantee an ideal and precise completion of tasks.
* Maintaining and updating datasets, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as reporting information for monthly summaries and on-demand requests.
* Supporting the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member advancement.
* Supporting agenda planning documentation for citizenship requirements.
* Playing a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall careerzynith activity.
* Recognizing issues and resolving problems related to projects, content, and estimation to enhance project success.
* Maintaining Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Scheduling, seating, and recording office meetings.
* Leading communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
* Attending and supporting Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally supporting the Outport team by assisting with terminal/area launch tasks.
* Leading Quality Assurance Reviews and scheduling Reviews for terminal activities.
* Collaborating with other divisions within careerzynith to ensure a consistent Visitor experience.
* Acting as a liaison between careerzynith and all external vendor activities.
* Maintaining a positive working relationship with external vendors participating in the daily port activity, including but not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Wardens, Security, and all careerzynith teams.
**Essential Capabilities:**
To succeed in this role, you will need:
* Knowledge of voyage products, the travel industry, and terminal activities.
* Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity, including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
* Demonstrated proficiency in the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
* Ability to manage multiple priorities in a fast-paced environment.
* Proven customer service skills.
* Strong verbal and written communication skills.
* Demonstrated logical, analytical, and critical thinking skills.
* Travel industry experience.
* Ability to work flexible hours, including weekends and holidays.
* Possession of a valid passport, as this position may require international travel.
* Ability to travel frequently to support terminal activity areas.
* Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack).
**Preferred Capabilities:**
While not required, the following skills and experience are highly desirable:
* Over three years of cruise line dock activities or similar experience.
* Disney Cruise Line Manager and Base knowledge, strategy, methods.
* Microsoft PowerApps/Power Automate.
* Knowledge of Disney Cruise Line systems, including DXP, Seaware, and Fidelio.
* Knowledge of migration strategy in regards to areas Disney Cruise Line sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
**Career Growth Opportunities and Learning Benefits:**
As a Business Support Manager – Terminal Activities at careerzynith, you will have access to a range of career growth opportunities and learning benefits, including:
* Opportunities for professional development and career advancement.
* Access to industry-leading training and development programs.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Opportunities to work with a diverse range of stakeholders and partners.
* Access to cutting-edge technology and tools.
**Work Environment and Company Culture:**
careerzynith is committed to creating a positive and inclusive work environment that supports the well-being and success of its employees. As a Business Support Manager – Terminal Activities, you will be part of a dynamic team that shares a passion for delivering exceptional service and driving business growth. Our company culture is built on the following values:
* Customer Focus: We are committed to delivering exceptional service and exceeding customer expectations.
* Innovation: We encourage creativity, innovation, and continuous improvement.
* Collaboration: We work together as a team to achieve our goals and objectives.
* Integrity: We operate with integrity, honesty, and transparency in all our interactions.
* Respect: We value and respect each other's differences and perspectives.
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
* Salary: $26/hour.
* Benefits: Comprehensive health, dental, and vision insurance.
* Perks: Access to exclusive employee discounts and rewards.
* Paid time off: Generous paid vacation, sick leave, and holidays.
* Professional development opportunities: Access to industry-leading training and development programs.
**How to Apply:**
If you are a motivated and experienced professional with a passion for delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!