At careerzynith, we're dedicated to ensuring that employer-provided benefits operate in compliance with IRS regulations. As a leading independent third-party administrator, we're committed to delivering exceptional customer service to our clients and their participants. We're now seeking a highly skilled and motivated Call Center Customer Service Representative to join our West Coast team.
**Why Choose careerzynith?**
At careerzynith, we offer a comprehensive benefits package that includes:
* Full-time hours with a competitive pay rate of $16.50 per hour
* Full benefits, including medical, dental, vision, life, and disability insurance
* Paid time off and paid holidays
* 401(k) with employer contribution
* On-the-job training and opportunities for career growth
* A fully remote work environment with flexible scheduling
**Essential Duties & Responsibilities:**
As a Call Center Customer Service Representative at careerzynith, you will be responsible for:
* Staffing the phones for the duration of your shift, answering incoming and making outbound calls to provide exceptional customer service
* Educating callers on 403(b) and 457(b) IRS guidelines, policies, and procedures
* Providing technical support and troubleshooting participant actions on our website, including filling out forms and uploading documents
* Inputting data into system platforms and keeping caller records updated
* Maintaining customer satisfaction and meeting call center metrics based on assignments
* Adhering to the schedule and regularly attending department and company meetings and training sessions to stay updated on policies and procedures
* Other duties as assigned
**Education / Experience:**
To be successful in this role, you will need:
* A high school diploma or equivalent
* Prior experience in a call center or high-volume customer service environment
* Experience in pension/retirement and/or benefits administration is a plus
* Fluency in Spanish is highly desirable
**Language Skills:**
As a Call Center Customer Service Representative, you will need to be able to:
* Read, write, and communicate 403(b)/457(b) IRS guidelines, policies, and procedures to participants with varying degrees of education
* Communicate effectively with plan participants, plan sponsors, financial advisors, and administration through calls or emails
**Mathematical Skills:**
You will need to be able to:
* Understand and calculate mathematical concepts of addition, subtraction, multiplication, and division – especially confirming payroll deductions for the participant
**Physical Demands:**
As a Call Center Customer Service Representative, you will need to be able to:
* Sit for extended periods, talk, listen, walk, grasp, type, and perform data entry
* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
**Work Environment:**
As a fully remote Call Center Customer Service Representative, you will:
* Work independently under minimal supervision in a fast-paced, demanding environment
* Interact with plan participants, plan sponsors, financial advisors, and administration through calls or emails
* Collaborate with internal company staff from our Rochester, NY office, CA office, and Fort Walton Beach, FL office
**Availability:**
You must be available to work 8:00 am-5:00 pm, Monday through Friday.
**Benefits:**
As a Call Center Customer Service Representative at careerzynith, you will enjoy:
* 401(k) with employer contribution
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
* Work from home
**Shift:**
* 8-hour shift
**Work Location:**
* Fully remote
**Job Type:**
* Full-time
**Pay:**
* From $16.50 per hour
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply to this exciting opportunity to join our team at careerzynith.