**Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and customer satisfaction.**
**About arenaflex**
arenaflex, a subsidiary of arenaflex Boots Union, is a pioneering healthcare and retail organization with a rich legacy of prioritizing community needs. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves nearly 10 million customers daily. Our mission is to create healthier lives through better healthcare, and we're committed to making a positive impact on the communities we serve.
**Job Summary**
We're seeking an experienced Call Center Representative to join our team at arenaflex. As a key member of our customer service and data entry team, you'll be responsible for handling high-volume customer inquiries, processing patient and medication data, and providing exceptional support to our customers and healthcare professionals. If you're passionate about delivering outstanding customer experiences and have a strong background in data entry and customer service, we encourage you to apply.
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering data into our secure systems.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve data entry-related exceptions.
* Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
* Resolve External Exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing according to individual arrangement requirements.
* Make phone calls to healthcare providers and others to acquire data, obtain supersede endorsements, or resolve External Exceptions.
* Provide support to pharmacists, both in-office and remotely, and identify and escalate issues to senior-level staff as needed.
* Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.
**Essential Qualifications**
* High school diploma or equivalent (GED).
* Basic computer skills, including:
+ Starting and closing the computer.
+ Using the mouse to point and click.
+ Starting and closing programs.
+ Switching between programs.
+ Saving files.
+ Printing documents.
+ Accessing data online.
* Basic web browsing skills, including:
+ Opening a browser.
+ Typing URLs in the address bar.
+ Using a search engine.
+ Bookmarking a website.
+ Navigating using back/forward/stop buttons.
+ Completing online forms.
* Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing records).
* Ability to communicate effectively in writing and verbally.
* 18 years or older.
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment.
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
* Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
* Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, organizing records).
* Familiarity with Spanish and English.
**What We Offer**
* Competitive hourly rate of $25-$35.
* Opportunity to work in a dynamic and supportive team environment.
* Comprehensive training and development programs to enhance your skills and knowledge.
* Flexible remote work options.
* Opportunities for career growth and advancement.
* A comprehensive benefits package, including medical, dental, and vision coverage.
* Paid time off and holidays.
* Access to our employee assistance program.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong background in data entry and customer service, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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