As a leading healthcare and retail organization, arenaflex is committed to making a positive impact on people's lives through better health and wellbeing. We are seeking an experienced and skilled Call Center Representative to join our team in Orlando, USA. This is a full-time remote opportunity that offers a competitive salary of $25-$35/Hour.
**About arenaflex**
arenaflex is a private organization that operates in the retail and healthcare sectors. We are part of a larger network of companies that share our commitment to improving people's lives through better health and wellbeing. With a legacy of over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare leader serving almost 10 million clients every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.
**Job Summary**
As a Call Center Representative at arenaflex, you will be responsible for providing exceptional customer service to our clients and patients. You will work under direct management to handle high-volume customer inquiries, process patient and medication data, and perform various administrative tasks. This is a dynamic and fast-paced role that requires strong communication and problem-solving skills.
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
* Resolve all data entry-related exceptions.
* Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
* Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
* Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
* Provide support to Pharmacists, both those in the office and those in other areas.
* Identify and escalate issues to senior-level staff as necessary.
* Obtain a dynamic pharmacist license or certification within the initial 90 days, and maintain a current pharmacist license or certification.
**Essential Qualifications**
* High school certificate or GED.
* Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
* Essential web browsing skills to include opening a program, composing URLs in the right field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
* Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
* Ability to communicate in writing and verbally.
* 18 years old or older.
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment.
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
* Familiarity with Spanish and English.
**Skills and Competencies**
* Strong communication and problem-solving skills.
* Ability to work in a fast-paced environment with multiple priorities.
* Excellent customer service skills.
* Ability to work independently and as part of a team.
* Strong organizational and time management skills.
* Ability to maintain confidentiality and handle sensitive information.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you advance your career and achieve your goals. Our employees have access to a range of benefits, including:
* Competitive salary and benefits package.
* Opportunities for career advancement and professional growth.
* Comprehensive training and development programs.
* Collaborative and supportive work environment.
* Recognition and rewards for outstanding performance.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees. Our company culture is built on the following values:
* Customer focus: We are committed to providing exceptional customer service and exceeding customer expectations.
* Innovation: We encourage creativity, innovation, and experimentation to drive business growth and improvement.
* Teamwork: We believe that teamwork is essential to achieving our goals and delivering exceptional results.
* Respect: We value and respect all employees, customers, and partners, and strive to create a work environment that is inclusive and supportive.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Competitive salary of $25-$35/Hour.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career advancement and professional growth.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
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