At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry, and we're looking for exceptionally talented and passionate people to join our team.
**About the Position**
As a Chat Support Associate at arenaflex, you'll play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You'll work collaboratively with our support team to provide an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Benefits (Full Time Roles)**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Why Join arenaflex?**
* Be part of a growing team on a mission to modernize the $50B+ animal health industry
* Work with a talented and passionate team of professionals who are dedicated to making a difference
* Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
* Take advantage of our comprehensive benefits package, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution
* Participate in bi-annual company retreats and monthly team events to build relationships and have fun
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Important Note**
We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here's what you need to know:
* Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout!
* Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don't let scammers catch you off guard!
* It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!
* Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!
* If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!
**Apply Now**
If you're a motivated and passionate individual who is excited about the opportunity to join our team, please apply now. We can't wait to hear from you!
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