Join our dynamic team at arenaflex, and help us revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're passionate about creating a platform that makes a meaningful difference in the lives of veterinarians and the animals they care for. Our team is dedicated to providing exceptional support to our users, and we're looking for talented and passionate individuals to join our growing team.
**About the Position**
The Chat Support Associate plays a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. As a member of our support team, you will work collaboratively to provide our users with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role is essential in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Preferred Qualifications**
* Knowledge of intercom and/or experience with other chat platforms
* Experience working in a fast-paced, team environment
* Strong problem-solving skills and ability to think critically
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Benefits (Full Time Roles)**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Work Environment and Company Culture**
arenaflex is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Compensation and Perks**
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and equity. We also offer a range of perks, including a 100% remote work environment, at-home office set up, bi-annual company retreats, open vacation policy, and monthly team events.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing opportunities for career growth and development. We offer a range of training and development programs, including on-the-job training, mentorship, and professional development opportunities. We also encourage our employees to take ownership of their learning and development, and provide resources and support to help them achieve their goals.
**How to Apply**
If you're passionate about making a difference in the lives of veterinarians and the animals they care for, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Important Notice**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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