At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their critical purchasing decisions and processes. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across all 50 states, we're a growing team on a mission to modernize the $50B+ animal health industry. Join us in our quest to modernize the industry and help veterinary organizations spend more time giving care, and less time shopping and comparing across vendors.
**About the Position**
As an Experienced Chat Support Associate at arenaflex, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos.
**Key Responsibilities**
- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
- 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
**Preferred Qualifications**
- Tech/start-up work experience is a plus but not required
- Knowledge of intercom and/or experience with other chat platforms is strongly preferred
**Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, team environment
- Strong problem-solving and analytical skills
- Ability to adapt quickly to new situations and priorities
- Strong customer service skills and a passion for delivering exceptional customer experiences
- Ability to work independently and collaboratively as part of a team
- Strong organizational and time management skills
- Ability to prioritize tasks and manage multiple responsibilities simultaneously
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training and development opportunities, including:
- Regular training and development sessions to help you improve your skills and knowledge
- Opportunities to work on high-impact projects and contribute to the growth and success of our company
- A collaborative and supportive work environment that encourages learning and growth
- A comprehensive benefits package that includes health insurance, retirement savings, and paid time off
- A competitive salary and bonus structure that rewards your hard work and contributions
**Work Environment and Company Culture**
At arenaflex, we're proud of our collaborative and supportive work environment. We're a team of passionate and dedicated individuals who are committed to making a difference in the lives of veterinarians and the animals they care for. We believe in:
- Empowering our employees to take ownership and make decisions
- Fostering a culture of innovation and experimentation
- Encouraging open communication and feedback
- Celebrating our successes and learning from our failures
- Prioritizing work-life balance and employee well-being
**Compensation, Perks, and Benefits**
We offer a comprehensive benefits package that includes:
- 100% remote work within the USA
- Medical, dental, and vision insurance
- Automatic 401(k) contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of veterinarians and the animals they care for, we want to hear from you! Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
**Important Notice**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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