At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – providing exceptional care to their patients. As a growing team on a mission to modernize the $50B animal health industry, we're seeking an exceptionally talented and passionate Chat Support Associate to join our vibrant community of veterinary professionals.
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're a community-driven organization that's passionate about empowering veterinary professionals to provide the best possible care for their patients. Our platform is used by over 17,000 veterinary hospitals, employing tens of thousands of veterinarians and delivering care to millions of animals every year across all 50 states.
**The Role**
As a Chat Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Benefits**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Compensation**
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year bonus equity benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 bonus equity benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing our employees with the tools and resources they need to succeed in their roles and advance their careers. We offer a comprehensive training program, regular feedback and coaching, and opportunities for professional development and growth. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation across departments.
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. We're a community-driven organization that's passionate about empowering veterinary professionals to provide the best possible care for their patients. Our company culture is built on a foundation of collaboration, innovation, and mutual respect. We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported.
**Why Join arenaflex?**
* Be part of a growing team that's revolutionizing the animal health industry
* Work with a talented and passionate team of professionals who are dedicated to making a difference
* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and equity
* Take advantage of our remote-friendly work environment and flexible scheduling
* Participate in regular team-building activities and company retreats
* Enjoy a positive and supportive work environment that's built on collaboration, innovation, and mutual respect
**How to Apply**
If you're a motivated and passionate individual who is excited about the opportunity to join our team, please submit your application through our Careers Page. We're an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported.
**Important Note**
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please only apply through our official Careers Page and be cautious of other sources claiming to represent us or any organization that you're interested in. Stay scam-smart and protect yourself!
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