At arenaflex, we're on a mission to revolutionize the way people experience insurance claims support. As a Claims Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, navigating complex claims processes, and driving business growth. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you!
**Job Summary**
We're seeking a talented Claims Customer Service Representative to join our growing claims department at arenaflex. As a key member of our team, you'll be responsible for providing top-notch customer service, resolving claims-related inquiries, and ensuring seamless communication with internal stakeholders and customers. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply.
**Key Responsibilities**
As a Claims Customer Service Representative, you'll be responsible for:
* Analyzing information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
* Requesting and distributing internal information to aid Claims Adjudication Department
* Answering phone and email inquiries and providing information and explanations on the various levels of contract coverage, and claims processes
* Managing work-flow, processing, and completing all requests and documents according to established procedures
* Collaborating with management and co-workers in a friendly team environment
* Participating in camera-based training, team meetings, and meetings with management
* Other job duties as assigned
**Key to Success**
To excel in this role, you'll need:
* A minimum of a High School graduate or GED
* Strong organizational and customer service skills with the ability to problem-solve and multitask
* A high level of accuracy in data entry skills
* The ability to maintain confidentiality of sensitive information
* Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers
* Proficient working on a PC, with a working knowledge of MS Office and the ability to learn new programs quickly
* The ability to type at least 35 wpm and document information while discussing the claim over the phone
* Automotive Service Department experience is preferred, but not required
**Essential Skills and Competencies**
To succeed in this role, you'll need:
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Excellent problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Strong organizational and time management skills
* Ability to work effectively in a team environment
* Proficient in MS Office and other software applications
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow your career and develop new skills. As a Claims Customer Service Representative, you'll have access to:
* Paid training and upward mobility opportunities
* Ongoing coaching and feedback to help you improve your performance
* Opportunities to take on new challenges and responsibilities
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
At arenaflex, we're proud of our inclusive and diverse work environment. We celebrate our employees' differences and strive to create a workplace that's welcoming and inclusive for all. As a Claims Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* $20.50/hour
* Additional bonus and incentive opportunities
* Paid training and upward mobility opportunities
* 401(k) with company match after 90 days of employment
* Medical, Dental, and Vision Insurance
* Voluntary Life Insurance
* Internet Stipend
* Casual dress code
**Equal Employment Opportunity**
arenaflex is an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
**About arenaflex**
arenaflex is a leading provider of auto repair coverage, protecting people from unexpected and costly breakdowns for almost 15 years. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country. At arenaflex, we're proud to be a top place to work, with multiple Stevie Awards for being a great place to work and a spot on Selling Power's "50 Best Companies to Sell For."
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