We’re looking for a Client Success Manager (Account Manager) to join our fast-growing digital marketing agency. You’ll manage client relationships, coordinate marketing deliverables, and make sure every client feels confident and cared for.
If you’re an experienced marketing account manager, client success specialist, or digital project coordinator who thrives on communication and organization, this could be the perfect role for you.
What You’ll Do
• Serve as the main point of contact for assigned clients, ensuring a smooth and positive experience from onboarding through renewal
• Conduct monthly performance calls and email updates — review reports, analyze results, and present actionable insights
• Collaborate daily with our SEO, content, and web development teams to execute marketing plans and track performance
• Monitor lead and call tracking data to prove ROI and identify new growth opportunities
• Maintain clear notes, updates, and tasks in our CRM to keep everything organized
• Identify opportunities to upsell or cross-sell additional marketing services that align with client goals
What We’re Looking For
• 2+ years of experience in Account Management, Client Success, or Digital Marketing
• Strong communication and relationship-building skills (verbal and written)
• Analytical mindset — able to interpret reports and explain metrics to clients
• Organized, detail-oriented, and proactive problem-solver
• Tech-savvy with CRM, spreadsheets, and project management tools
• Reliable computer and high-speed internet
• Able to work 7am–4pm MST (Remote)
What Success Looks Like
• Clients feel supported, informed, and excited about their marketing results
• Communication between clients and internal teams flows seamlessly
• Reports are timely, accurate, and insightful
• You help clients clearly see — and feel — the ROI of their campaigns
What We Offer
• Full-time remote position
• Stable, long-term opportunity in a growing marketing agency
• Supportive, collaborative team culture
• Ongoing training and career growth
• Competitive pay + performance bonuses
Why You’ll Love Working Here
You’ll join a team that values relationships as much as results. Our clients trust us to grow their businesses, and we trust our people to deliver excellence with integrity and care.
If you’re passionate about marketing, love communicating with clients, and want to grow your career in a remote environment where your work truly matters — we’d love to hear from you.
Apply now and tell us why you’d be a great fit!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
• Flexible schedule
• Paid time off
Application Question(s):
• What is the most difficult client experience you've had and how did you handle it?
• What is your greatest accomplishment in your career?
• What about digital marketing interests you?
• What do you think you will bring to our company?
Work Location: Remote
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