At arenaflex, we're revolutionizing the way people work and live with our innovative battery-powered outdoor power tools. As a leader in the industry, we're committed to delivering exceptional support to our commercial customers, and we're looking for a talented and dedicated individual to join our team as an Experienced Commercial Customer Service Support Specialist.
**About arenaflex**
arenaflex is a forward-thinking company that's passionate about empowering people to take control of their work and their lives. With a robust line of battery-powered outdoor power tools, we're making it easier for DIY-consumers and landscaping professionals to get the job done efficiently and effectively. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry, and we're excited to continue growing and evolving with the needs of our customers.
**Job Summary**
As an Experienced Commercial Customer Service Support Specialist, you'll play a critical role in delivering exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. Your primary responsibility will be to provide timely and accurate responses to elevated service-related inquiries and issues, ensuring that our customers receive the support they need to succeed. You'll work closely with internal and external stakeholders to resolve complex issues, build long-term relationships, and drive business growth.
**Key Responsibilities**
* Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.
* Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
* Utilize SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues.
* Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel.
* Optimize the use of Salesforce, drive compliance, and maximize team performance.
* Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
* Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues.
* Learn and maintain a working knowledge of all parts through training and continuing education opportunities provided by arenaflex.
* Assign Service Solutions Salesforce cases in the queue based on territory.
* Occasionally facilitate discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively.
* New Dealer cold calling and on-boarding
* Responsible for managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.
**Essential Qualifications**
* Bilingual- English & Spanish
* Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional and detail oriented.
* A willingness to continual learning and skill development while multitasking.
* Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals.
* Salesforce experience desired.
* SAP S/4HANA experience desired.
* Related Industry experience (OPE, material handling, automotive)
**Preferred Qualifications**
* Bachelor's degree in a related field (Business Administration, Business Operations, Logistics)
* High School Diploma/GED
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
* Flexible work arrangements to balance work and life
**Why Join arenaflex?**
At arenaflex, we're passionate about empowering people to take control of their work and their lives. We're committed to delivering exceptional support to our customers, and we're looking for talented and dedicated individuals to join our team. If you're a motivated and results-driven professional who is passionate about customer service, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're ready to take your career to the next level and join a dynamic and innovative company, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity (EEO) employer, and we do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
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