At arenaflex, we are dedicated to providing 24/7 support to individuals and families in crisis situations. Our team of specialists is committed to de-escalating crisis situations presented via phone, text, and chat services. We are seeking an experienced Crisis Contact Chat Specialist to join our team and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner.
**About arenaflex**
arenaflex is a leading provider of crisis support services, with a primary focus on de-escalating crisis situations presented via phone, text, and chat services. Our team of specialists is dedicated to providing emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner. We are committed to making a positive impact in the lives of individuals and families in crisis.
**Job Responsibilities**
As a Crisis Contact Chat Specialist at arenaflex, you will be responsible for:
* Responding to crisis chats and texts in a timely and professional manner, providing emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner.
* Consistently and accurately assessing each chat/texter for suicide risk following assessment protocols and practices, and providing adequate and relevant safety/action planning for each contact.
* Offering and providing follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts.
* Gathering information about the circumstances that precipitated the call and the caller's specific needs for assistance.
* Serving as a mandated reporter in cases of suspected abuse.
* Following through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model.
* Maintaining confidentiality of all contacts adhering to arenaflex's policies and procedures.
* Completing required arenaflex paperwork, including the recording of all calls in the resource database accordingly.
* Utilizing supervisory consultation for guidance, support, or debriefing as needed.
* Attending in-services and continuing education events to improve skills and be alerted to changes in policies or procedures.
* Actively participating in arenaflex's community disaster/emergency response plan.
**Requirements**
* Education: High school diploma and bachelor's degree required.
* Experience: Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.
* REQUIRED SKILLS AND ABILITIES:
+ Ability to work independently with confidence, as well as work as an integral part of a team of professionals.
+ Ability to handle and manage stress due to scope and type of chats that may be received.
+ Must have attention to detail and the ability to multi-task.
+ Candidates must be willing to work flexible hours including days, evenings, overnight shifts, holidays, and weekends. Flexible hours may change based on coverage needs.
+ Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.
**Work Environment**
This position is remote upon completion of initial training period. arenaflex reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet arenaflex standards.
arenaflex supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.
**Benefits and Perks**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Flexible work schedule and remote work options
* Comprehensive training and support
* Recognition and appreciation for outstanding performance
* Collaborative and supportive work environment
**How to Apply**
If you are a motivated and compassionate individual with a passion for crisis support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization. Failure to reveal any prior employer, or giving false or misleading information by the applicant on any part of the application for employment can be grounds for termination from arenaflex, Inc. If hired, employment is for no definite time and may be terminated at any time without prior notice.
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