At arenaflex, we are committed to delivering exceptional customer experiences that drive business growth and profitability. As a key member of our RC Customer Excellence team, the Customer Account Manager will play a vital role in developing and maintaining strong relationships with our customers across all modes of transportation. If you are a results-driven professional with a passion for customer-centric sales and account management, we encourage you to apply for this exciting opportunity.
**Job Overview**
As a Customer Account Manager at arenaflex, you will be responsible for growing and developing a portfolio of customer accounts, driving profitable revenue, and identifying continuous improvement initiatives. You will work closely with customers to understand their business needs, provide expert guidance on operational matters, and collaborate with internal departments to optimize service and cost. Your primary goal will be to build long-term relationships with customers at multiple levels within their organization, ensuring exceptional customer satisfaction and loyalty.
**Key Responsibilities**
* Grow volume and profitable revenue within your assigned portfolio of customers through customer relationship building, quarterly business reviews, and general account development activities
* Actively solicit and engage lapsed customers through cold selling tactics, leveraging your negotiation skills and critical thinking abilities to drive incremental opportunities
* Provide leadership and subject matter expertise on customer operations-related matters, serving as the primary point of escalation for operational opportunities that cannot be resolved by the customer operations team
* Engage face-to-face with customers through headquarter calls and on-site facility visits to provide continuous improvement collaboration, deepen and grow business partnerships, and generate incremental opportunities
* Partner with internal departments, including Managed Transportation, Asset Planning, Finance, and Field Operations, to optimize service and cost for customers and arenaflex
* Perform other duties as assigned, demonstrating your ability to adapt to changing business needs and priorities
**Knowledge, Skills, & Abilities**
* Strong negotiation skills, with the ability to build trust and rapport with customers at all levels
* Critical thinking abilities, with a focus on identifying opportunities for continuous improvement and driving business growth
* Excellent written and verbal communication skills, with the ability to articulate complex ideas and solutions to customers and internal stakeholders
* Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
* Self-motivated and comfortable working under generalized direction, with a strong sense of accountability and ownership
* Ability to interact with customers with limited leader support, demonstrating your ability to work independently and make decisions with minimal supervision
* Ability and willingness to work in an office environment, with occasional exposure to warehouse and manufacturing plant settings
* Ability to travel 30% of the time, with a focus on building strong relationships with customers and identifying new business opportunities
**Minimum Qualifications**
* High school diploma or GED
* Knowledge acquired through 3 to 5 years of work experience, with a focus on customer-facing roles and account management
**Preferred Qualifications**
* 3-5 years of Customer Account Management/Selling experience, with a focus on transportation and logistics industries
* 1-3 years of experience in transportation and logistics, with a focus on customer-facing roles and account management
* A bachelor's degree in Logistics, Business, Supply Chain, or Sales Marketing, with a focus on developing strong analytical and problem-solving skills
**Work Environment**
As a Customer Account Manager at arenaflex, you will work in a normal office environment, with occasional exposure to warehouse and manufacturing plant settings. You will be required to travel 30% of the time, with a focus on building strong relationships with customers and identifying new business opportunities.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to investing in our employees' growth and development. As a Customer Account Manager, you will have access to a range of training and development programs, including:
* Regular coaching and feedback from experienced leaders and mentors
* Opportunities for professional development and career advancement
* Access to industry-leading training and development programs
* A collaborative and supportive work environment, with a focus on teamwork and open communication
**Compensation, Perks, and Benefits**
As a valued member of our team, you will be eligible for a competitive compensation package, including:
* A base salary and bonus structure, with a focus on performance-based incentives
* Comprehensive benefits, including medical, dental, and vision coverage
* A 401(k) retirement plan, with a company match
* Paid time off and holidays, with a focus on work-life balance
* Access to a range of employee perks and discounts, including gym memberships and entertainment discounts
**Conclusion**
If you are a results-driven professional with a passion for customer-centric sales and account management, we encourage you to apply for this exciting opportunity. As a Customer Account Manager at arenaflex, you will have the opportunity to build strong relationships with customers, drive business growth and profitability, and develop your skills and expertise in a dynamic and supportive work environment. Apply today to join our team and take your career to the next level!
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