Are you a highly skilled and results-driven professional looking for a new challenge in the financial services industry? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, we encourage you to apply for the Customer Account Support Specialist role at careerzynith. As a 100% remote opportunity, you'll have the flexibility to work from anywhere while making a meaningful impact on our customers' lives.
**About careerzynith**
careerzynith is a dynamic and innovative company that's passionate about providing quality vehicles and financial solutions to hardworking people. With a rich history spanning over 65 locations across the Southeast, we're one of the fastest-growing auto leasing and finance companies in the United States. Our diverse and inclusive environment fosters career growth, creativity, integrity, and a can-do spirit.
**Our Core Values**
At careerzynith, we're guided by a set of core values that shape our culture and inform our decision-making. These values include:
* **Integrity**: We conduct business with honesty and transparency, always striving to do the right thing.
* **Innovation**: We're committed to continuous improvement and innovation, seeking new and better ways to serve our customers.
* **Inclusion**: We value diversity and promote equal opportunities, creating a workplace where everyone feels welcome and valued.
* **Service**: We prioritize exceptional customer service, always putting the needs of our customers first.
* **Success**: We aim for excellence in everything we do, striving to be the best in our industry.
**Job Summary**
We're seeking a results-oriented Customer Account Support Specialist to join our team. As a 100% remote role, you'll be available for shift requirements between 8:00 am - 7:00 pm CST (Monday - Friday) and 8:00 am - 12:00 pm CST (Saturday). If you have experience in financial services, excellent communication skills, and a passion for helping others, we want to hear from you!
**Responsibilities**
As a Customer Account Support Specialist at careerzynith, you'll be responsible for:
* Contacting customers to determine reasons for payment delinquency and negotiating payments.
* Handling accounts with speed and accuracy while maintaining professionalism.
* Confirming and/or negotiating payment arrangements, researching discrepancies, and documenting accounts accurately.
* Meeting required performance standards and metrics, staying informed of policy changes.
* Utilizing computerized systems for tracking, information gathering, and troubleshooting.
* Responding to caller inquiries with accurate information, professionalism, and integrity.
* Adhering to state and federal laws in handling accounts.
**Qualifications**
To be successful in this role, you'll need:
* Excellent listening, oral, and written communication skills.
* Attention to detail and professional phone etiquette.
* Good follow-up skills and persuasive negotiation skills.
* Microsoft Windows and Internet-based applications experience required.
* Basic typing/data entry skills and ability to multi-task.
* Ability to work a five-day workweek, including some Saturdays.
**Education & Experience**
While a high school diploma or equivalent is required, we encourage candidates with an Associate's degree or Bachelor's degree in business or a related field to apply. Prior experience in financial services or a similar industry is preferred.
**What We Offer**
As a Customer Account Support Specialist at careerzynith, you'll enjoy a competitive compensation package, including a salary, and the opportunity to be part of a dynamic team making a meaningful impact. You'll also have access to ongoing training and development opportunities, helping you grow your skills and advance your career.
**Apply Now**
If you're ready to take the first step towards a rewarding new role, we encourage you to apply for the Customer Account Support Specialist position at careerzynith. Don't miss this opportunity to join a team that's passionate about delivering exceptional customer service and making a difference in the lives of our customers.