**Join arenaflex, a purpose-driven company driven by principles, not profit, as we strive to provide meaningful employment for the blind and visually impaired.**
At arenaflex, we're committed to creating a culture of inclusivity, diversity, and growth. As a Customer Care Coordinator, you'll play a vital role in assisting customers, vendors, and internal teams, while contributing to our mission of transforming lives through employment, building, serving, and supporting the visually impaired community.
**About arenaflex**
arenaflex is a leading organization that empowers individuals who are blind and visually impaired to reach their full potential. We achieve this through:
* **EMPLOY**: Providing meaningful careers and lasting skills that transform lives
* **BUILD**: Creating over 2,000 products and distributing thousands more through various channels
* **SERVE**: Selling products directly to the federal government and employing the blind and visually impaired in mission-critical roles
* **SUPPORT**: Engaging in philanthropic efforts for research into blindness and treatment for the visually impaired
**About this Role**
As a Customer Care Coordinator, you'll be responsible for providing exceptional customer service, backup, and support to our Customer Service Representatives. You'll work in a remote/hybrid environment, with a required in-store visit once a quarter. Your schedule will be Monday-Friday, 7:30 AM - 4:00 PM, with approximately 20 hours/week.
**Key Responsibilities**
* **Shift hours**: Align with Store hours of operation
* **Availability**: Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems
* **Customer-related matters**: Assist with all customer-related issues, maintain a positive and friendly demeanor, and navigate Axapta to create and release sales orders
* **Communication**: Communicate with customers and vendors throughout the sales order process via phone and/or email
* **Quote and follow-up**: Quote on contracts and follow up on quotes
* **Order reconciliation**: Ensure sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time
* **Pick up/delivery**: Coordinate pick up/delivery of orders
* **Customer list**: Maintain a list of all customers, including email and phone numbers, to obtain more of their business
* **Assistance**: Assist customer service representatives at the checkout counters to reduce customer wait times
* **Follow-up**: Follow up with customers by conducting surveys, registering and tracking customer complaints, and expeditiously resolving issues
* **Reporting**: Create reports to track the progress of sales orders and their impact on the budgeted sales for the BSC
* **Excel spreadsheets**: Create, modify, and email various Excel spreadsheets as required by management, purchasing, and replenishment
* **BUYLCI website**: Ensure customers are aware of our BUYLCI website and assist with customer setup
* **DOD Emall program**: Ensure customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores
* **Daily price changes**: Ensure all daily price changes are published and displayed as instructed
* **Marketing tools**: Utilize current marketing tools to seek additional sales
* **Merchandizing and replenishing**: Merchandize and replenish shelves as necessary
* **Vendor interactions**: Interact with vendor reps during their normal sales calls and ask questions about products to gain a better understanding of their uses
**Qualifications**
* **High school graduate**: With one year of relevant work experience
* **Basic retail knowledge**: Accuracy with computerized checkout systems
* **Interpersonal skills**: Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers, and management
* **Availability**: A minimum of 8% a year, equating to a minimum one week per quarter
**Why arenaflex?**
* **Purpose-driven company**: Driven by principles, not profit
* **Reach your highest potential**: Upward mobility, rewarded through hard work
* **Competitive salary and compensation**: Basic Life Insurance at no cost to the employee, 401(k) with match, Surplus-Sharing Plans, Health, Dental, and Vision Insurance, Ten paid holidays annually, Paid Time Off (PTO), On-site Health and Wellness program, and Employee Assistance Program (EAP)
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusivity, diversity, and growth.
**Apply Now!**
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, apply now to become a Customer Care Coordinator at arenaflex.
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