Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a dynamic organization that values hard work, commitment, and growth. We're seeking a part-time Team Member Customer Care Representative to join our team and help us make it easier for everyone to enjoy more sports and outdoors.
**About arenaflex**
At arenaflex, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. We're a company that's passionate about creating a workplace environment that values hard work, commitment, and growth. Our team members are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to succeed.
**Job Summary**
As a Team Member Customer Care Representative, you'll be the face of arenaflex, providing exceptional customer service to our valued customers through multiple channels, including phone, chat, and email. You'll be responsible for answering incoming customer contacts, researching and resolving problems, and providing customers with product and service information. If you're a self-motivated and detail-oriented individual with excellent communication skills, we want to hear from you!
**Responsibilities**
* Answer incoming customer contacts (calls, chats, emails) in a professional manner
* Respond to customer inquiries through multiple channels, as needed
* Research and troubleshoot problems and provide resolutions by using available resources
* Provide customers with product and service information
* Identify and escalate priority issues
* Follow-up with customers, when necessary
* Document customer contacts, as required
* Develop a thorough understanding of arenaflex policies, procedures, and safety rules
* Duties may change; team member may be required to perform other duties as assigned
**Requirements**
* High school diploma or equivalent required
* 6+ months experience in a customer service-related role required
* Experience in an Omni Channel Contact Center environment preferred
* Previous Work at Home experience preferred
* Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
* Maintain the customer's perspective as a driving force behind activities
* Strong analytical, problem-solving, and creative thinking skills
* Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
* Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
* Ability to toggle multiple web browsers, with dual monitors
* Excellent keyboarding skills
* Self-motivated and able to work independently and within a team setting
* Knowledge of customer service principles and best practices
* Familiarity with arenaflex product lines preferred
* Bilingual (Spanish and English speaking) a plus
**Home Office Requirements**
* Broadband internet connection (Cable, DSL, or Fiber) must be in place before starting
* No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
* Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
* At least 4 GB of available RAM
* Data Usage 1024 GB (1 Terabyte)
**Hardware**
* 1 compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided
**Environment**
* Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.
**Physical Requirements & Attendance**
* Acceptable level of hearing and vision to perform job duties
* Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
* Available to work weekends and all holidays except for Christmas Day
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
**What We Offer**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive training program
* Flexible part-time schedule
* Work-from-home opportunity
* Recognition and rewards for outstanding performance
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.
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