At arenaflex, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a leading cloud-based platform for work execution, we're committed to delivering a better way to deliver work. Our team is passionate about providing exceptional customer experiences, and we're looking for a talented Customer Care Specialist to join our FinOps team.
**About arenaflex**
arenaflex was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're a leading provider of cloud-based solutions that help organizations streamline their work execution processes. Our platform is used by millions of people worldwide, and we're proud to be a trusted partner for businesses of all sizes.
**Job Summary**
As a Customer Care Specialist on our FinOps team, you'll be the first point of contact for customers with financial-related inquiries. You'll be responsible for providing exceptional customer service, resolving issues, and ensuring that our customers have a positive experience with arenaflex. This is a remote-eligible position, and you'll have the flexibility to work from anywhere in the United States.
**Key Responsibilities**
* Research, respond to, and resolve inquiries from customers within 48 hours of receiving the inquiry, prioritizing based on customer impact
* Answer customer payment and invoice questions
* Assist customers with desired changes to their account
* Assist arenaflex employees with questions and problems
* Provide a great arenaflex customer experience
* Resolve difficult or complicated challenges diplomatically to best assist the customer and arenaflex
* Quality of work to include timeliness, completeness, and accuracy
* Other tasks as assigned
**What We're Looking For**
* High School Diploma/GED required
* Experience with Service Ticket/Case systems
* Experience with ERP systems
* Experience with Data Entry
* 1+ years of Customer Service experience
* Excellent verbal and telephone skills
* Type 50+ words per minute with high accuracy
* Regular and predictable attendance is a function of the job
**Perks & Benefits**
* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
* Equity - Restricted Stock Units (RSUs) with all offers
* Lucrative Employee Stock Purchase Program (15% discount)
* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
* Monthly stipend to support your work and productivity
* Flexible Time Away Program, plus Incidental Sick Leave
* Up to 24 weeks of Parental Leave
* Personal paid Volunteer Day to support our community
* Opportunities for professional growth and development including access to LinkedIn Learning online courses
* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account
* Teleworking options from any registered location in the U.S. (role specific)
**Why Join arenaflex?**
* We're an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees
* We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia
* We strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers
* We're looking for people who are driven, authentic, supportive, effective, and honest
* You're encouraged to apply even if your experience doesn't precisely match our job description - if your career path has been nontraditional, that will set you apart
* At arenaflex, we welcome diverse perspectives and people who aren't afraid to be innovative - join us!
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, we want to hear from you! Apply now to become a part of our FinOps team at arenaflex.
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