At arenaflex, we're dedicated to fostering a dynamic work environment that values hard work, commitment, and growth. Our purpose is to make it easier for everyone to enjoy more sports and outdoors, and we're looking for talented individuals to join our team.
**About arenaflex**
arenaflex is a leading retailer of sports and outdoor gear, with a passion for helping customers achieve their active lifestyles. We're committed to providing exceptional customer service, and we're seeking a skilled Customer Care Team Member to join our part-time work-from-home team.
**Job Summary**
We're seeking an experienced Customer Care Team Member to provide top-notch support to our customers through multiple channels, including phone, chat, and email. As a part-time work-from-home team member, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our team. If you're a customer service professional with a passion for helping others, we want to hear from you!
**Responsibilities**
As a Customer Care Team Member, you'll be responsible for:
* Answering incoming customer contacts (calls, chats, emails) in a professional manner
* Responding to customer inquiries through multiple channels, as needed
* Researching and troubleshooting problems and providing resolutions using available resources
* Providing customers with product and service information
* Identifying and escalating priority issues
* Following up with customers, when necessary
* Documenting customer contacts, as required
* Developing a thorough understanding of arenaflex policies, procedures, and safety rules
* Performing other duties as assigned by management
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* At least 6 months of experience in a customer service-related role
* Experience in an Omni Channel Contact Center environment is preferred
* Previous work-from-home experience is preferred
* Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
* The ability to maintain the customer's perspective as a driving force behind activities
* Strong analytical, problem-solving, and creative thinking skills
* The ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
* Proficiency with relevant computer applications, including Google Chrome, Oracle Service Cloud, Order Management System, Workday, and Kronos
* The ability to toggle multiple web browsers, with dual monitors
* Excellent keyboarding skills
* Self-motivation and the ability to work independently and within a team setting
* Knowledge of customer service principles and best practices
* Familiarity with arenaflex product lines is preferred
* Bilingual (Spanish and English speaking) is a plus
**Home Office Requirements**
To ensure a productive and distraction-free work environment, you'll need:
* A broadband internet connection (Cable, DSL, or Fiber) with a minimum download speed of 5.0 MBPS (preferably 75+)
* A wired, network connection to either a hub or directly to a broadband modem
* At least 4 GB of available RAM
* Data usage of 1024 GB (1 Terabyte)
* A compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided
**Work Environment**
To maintain a professional work environment, you'll need to:
* Work in a quiet, distraction-free space
* Avoid noise, including but not limited to; televisions, audio equipment, pets, children, etc.
* Maintain an acceptable level of hearing and vision to perform job duties
* Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
* Be available to work weekends and all holidays except for Christmas Day
**Benefits**
As a part-time work-from-home team member, you'll enjoy:
* Flexible scheduling to fit your needs
* The opportunity to work from the comfort of your own home
* A competitive hourly rate
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job