At arenaflex, we're revolutionizing the way businesses communicate with their customers. Our innovative Communications Automation Platform empowers customers to communicate better, faster, and smarter. As a skilled Customer Data Analyst, you'll play a vital role in driving success with our customer base by identifying and developing key performance indicators, metrics, and data visualizations. Join our dynamic team and be part of a company that values analytical curiosity, business acumen, and logic.
**About arenaflex**
arenaflex is a leading provider of cloud communications solutions that help businesses automate their customer interactions. Our low- and no-code solutions are designed to be easy to use, providing customers with simple tools that can be utilized by anyone. By leveraging AI and analytics, we power automation and deliver industry-leading time-to-value and rapid time to improved customer experiences. Our solutions seamlessly integrate with existing business software and infrastructure, making it easy for businesses to communicate with their customers more effectively.
**Key Responsibilities**
As a Customer Data Analyst at arenaflex, you'll be responsible for:
* Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators
* Collaborating with internal teams, including Sales, Product Development, Project Management, and Custom Development, to identify and track business case metrics
* Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
* Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis
* Identifying potential areas for application performance enhancement
* Strategizing to improve self-service rates and ID & Authentication rates
* Being a major voice and proponent of a "Data First" mentality
* Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
* Creating and maintaining documentation related to analytics processes and decision-making
**Qualifications**
To be successful in this role, you'll need:
* A strong background in data analysis, with proven experience in reviewing data and formulating recommendations
* Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
* Extreme curiosity and creativity drive
* Excellent analytical skills with attention to detail
* Strong problem-solving abilities and a results-driven mindset
* Excellent communication and presentation skills
* A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field
**Why you'll love working at arenaflex**
* Unlimited Vacation for exempt employees
* Paid Holidays
* Competitive medical, dental & vision insurance for employees and their dependents
* 401K Retirement Plan
* Stock Options
* Company-paid life insurance
* Health & Flexible Savings Accounts
* Cell phone, gym, and internet reimbursement
* Paid Parental Leave
* Tuition Reimbursement
* Employee Assistance Program (EAP)
* Free snacks (Denver, and or Fort Lauderdale)
* Fun events (virtual and in-person)
**What we offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. We believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being. We're proud to be an equal opportunities employer and welcome applications from diverse candidates.
**How to apply**
If you're a motivated and analytical individual with a passion for data analysis, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Important notes**
* Applicants must be authorized to work for any employer in the U.S.
* We are unable to sponsor or take over sponsorship of an employment visa at this time.
* Any requests to exercise your rights as a data subject under GDPR should be submitted to
[email protected] for prompt processing. Please refer to our Privacy Policy (at www.arenaflex.com/privacy/arenaflex-privacy-policy) for any questions on how arenaflex complies with GDPR.
* For California residents only: Please refer to the link below for arenaflex's Applicant CCPA Privacy Notice. https://arenaflex.com/privacy/arenaflex-california-applicant-privacy-notice/
* arenaflex participates in E-Verify.
Apply Job!
Apply for this job