**Join arenaflex, a pioneering eyewear company, in revolutionizing the way people see the world. As a part-time Customer Experience Advisor, you will be at the forefront of delivering exceptional customer service, building strong relationships, and driving innovation in the industry.**
**About arenaflex**
arenaflex was founded with a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything that a company and industry can be. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
**Our Culture**
At arenaflex, we're a community of curious, kind folks who are passionate about making a difference. We believe in transparency, inclusivity, and equity, and we're committed to creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. We're proud to have been named a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.
**The Role**
As a part-time Customer Experience Advisor, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving innovation in the industry. Your primary responsibilities will include:
* Delivering nothing-but-wonderful customer service by supporting customers via email and live chat
* Learning our internal management system in order to efficiently process sales orders and maintain customer relationships
* Using internal communication software to interact with your teammates, management, and other departments
* Dreaming up solutions for even the smallest trends and pain points so we can optimize each customer's experience
**Who We're Looking For**
We're looking for a self-starter who takes ownership of (and pride in) their work. You should be a creative and innovative problem solver who continually thinks outside the box. You should be a sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience. You should be eager to learn new technology systems and procedures, able to juggle many tasks at once while remaining extremely organized and attentive to detail, and highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!).
**Requirements**
* Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Available evenings and weekends, including during the holiday season
* Has reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided!
* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Preferred Qualifications**
* Customer service experience
* Experience working from home
**What We Offer**
* Competitive hourly rate of $13.00
* Opportunity to work with a pioneering eyewear company that's making a difference in the world
* Flexible, part-time schedule with opportunities for growth and development
* Comprehensive training and onboarding program
* Access to the latest technology and equipment
* Collaborative and inclusive work environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer service, building strong relationships, and driving innovation in the industry, we want to hear from you! Apply now to join our team as a part-time Customer Experience Advisor.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex.
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