At arenaflex, we're on a mission to revolutionize the way people interact with our brand, and we're looking for a talented Customer Experience Advisor to join our team. As a part-time remote position based in Nashville, TN, this role offers the perfect blend of flexibility and opportunity to make a real impact on our customers' lives.
**About arenaflex**
arenaflex is a pioneering company that's redefining the eyewear industry with its commitment to style, purpose, and vision. Since our founding in 2010, we've been driven by a passion to inspire and impact the world, one pair of glasses at a time. Our innovative approach has led to the development of cutting-edge products, technologies, and programs that make vision accessible to all.
**Our Culture**
At arenaflex, we believe in creating a workplace that's inclusive, equitable, and fun. Our team is made up of curious, kind, and creative individuals who are passionate about making a difference. We prioritize transparency, empathy, and innovation, and we're committed to building a workplace where everyone can bring their authentic selves and feel valued.
**Job Summary**
As a Customer Experience Advisor, you'll be the face of arenaflex, delivering exceptional customer service and support to our customers via email and live chat. You'll be responsible for learning our internal management system, processing sales orders, and maintaining customer relationships. You'll also be part of a dynamic team that's constantly looking for ways to optimize the customer experience and drive business growth.
**Key Responsibilities**
* Deliver outstanding customer service through email and live chat support
* Learn and master our internal management system to efficiently process sales orders and maintain customer relationships
* Utilize internal communication software to collaborate with teammates, management, and other departments
* Develop creative solutions to address customer pain points and trends
* Stay up-to-date with industry trends and best practices to continuously improve the customer experience
**Who We're Looking For**
* A self-starter who takes ownership of their work and is passionate about delivering exceptional customer service
* A creative and innovative problem solver who thinks outside the box and is not afraid to challenge the status quo
* A sensitive and skilled communicator who can adapt their tone and style to meet the needs of diverse customers
* A tech-savvy individual who is eager to learn new systems and procedures
* A highly organized and detail-oriented individual who can juggle multiple tasks and priorities
* A motivated and energized individual who can thrive in a high-volume work environment with limited supervision
**Requirements**
* Ability to attend a virtual two-week onboarding program via Google Meet video calls
* A quiet and dedicated workspace with minimal noise and reliable high-speed internet connection
* Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Ability to work evenings and weekends, including during the holiday season
* Reliable laptop and necessary equipment will be provided
**Preferred Qualifications**
* Customer service experience, preferably in a remote or virtual environment
* Experience working from home or in a similar remote setting
**Benefits and Perks**
* Competitive hourly rate of $13.00
* Opportunity to work with a dynamic and innovative company that's making a real impact
* Flexible scheduling and remote work arrangements
* Access to cutting-edge technology and systems
* Opportunities for professional growth and development
* A fun and inclusive work environment with a team of passionate and creative individuals
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to inspire and impact the world.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a workplace that's inclusive and equitable for all employees. We welcome applications from diverse candidates and are proud to be an employer of choice for LGBTQ+ employees.
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