**Experienced Customer Experience Advisor (Part-Time) - Retail Phones (Remote, based in Nashville)**

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses, and making a meaningful impact on their lives. If you're passionate about creating unforgettable customer experiences, we want to hear from you! **What You'll Do:** As a Customer Experience Advisor, you'll be the face of arenaflex, representing our brand and values to customers across the country. Your responsibilities will include: * Delivering nothing-but-wonderful customer service by supporting customers who call arenaflex retail stores and by answering customer emails * Learning our internal management system in order to efficiently process sales orders and maintain customer relationships * Using internal communication software to interact with your teammates, management, and other departments * Dreaming up solutions for even the smallest trends and pain points so we can optimize each customer's experience * Collaborating with our team to resolve customer issues and concerns in a timely and professional manner * Providing product recommendations and information to customers, helping them find the perfect pair of glasses or sunglasses * Participating in ongoing training and development to stay up-to-date on our products, services, and company initiatives **Who You Are:** We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. If you're a creative and innovative problem solver who continually thinks outside the box, we want to hear from you! As a sensitive and skillful communicator, you'll be able to adapt your tone and communication style depending on your audience. You'll also be eager to learn new technology systems and procedures, and able to juggle multiple tasks at once while remaining extremely organized and attentive to detail. **Requirements:** * Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome) * Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts * Able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT * Available evenings and weekends, including during the holiday season * Has reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided! * Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) **Extra Credit:** * Customer service experience * Experience working from home **About Us:** arenaflex was founded with a mission to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes. At arenaflex, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren't responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We're happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be. We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values. **What We Offer:** * Competitive hourly rate of $14.25 * Opportunity to work with a dynamic and innovative company that's making a real impact * Flexible, remote work arrangement with a quiet home office * Ongoing training and development to help you grow and succeed in your role * Collaborative and supportive team environment * Access to our employee resource groups and community events * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) matching program * Paid time off and holidays **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to join a company that's making a real difference, we want to hear from you! Apply now through our online application portal. Apply Job! Apply for this job