Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of our users? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our vibrant Customer Experience Team at arenaflex, a leading provider of innovative work management solutions.
As an Experienced Customer Experience Advocate, you will play a critical role in shaping the arenaflex brand and building long-lasting relationships with our customers. You will be the face of our company, providing top-notch support and guidance to our users, and helping them unlock the full potential of our platform. If you're a customer-centric individual with a passion for problem-solving, communication, and teamwork, we want to hear from you!
**About Arenaflex**
Arenaflex is a well-funded, proven company with big ambitions and a commitment to innovation. We're a global organization with a diverse team of talented individuals who share a common goal: to make work simpler, more productive, and enjoyable. Our company culture values transparency, collaboration, and fun, and we're proud to have been named a "Best Place to Work" by BuiltIn and "Great Place To Work" certified.
**The Role**
As an Experienced Customer Experience Advocate, you will be responsible for:
* Engaging with customers across various channels, including live chat, email (tickets), phone, and screen shares
* Empowering customers to connect their goals and challenges with the solution in arenaflex
* Collaborating with internal technical teams and engaging users for the full bug life cycle, from reports to verifying bug fixes
* Serving as the liaison between our customers and the rest of the arenaflex team to advocate and help shape the best possible version of our product
* Leading online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
* Creating both internal and external documentation to enhance our knowledge base
* Advising customers about new features and functionalities
**Requirements**
To succeed in this role, you will need:
* Experience providing customer or technical support, with SAAS experience a plus
* Understanding of help desk software and remote support tools, with experience with Zendesk a plus
* Problem-solving skills and multitasking abilities are a must
* Superb written and verbal communication skills
* Positive attitude, empathetic, coachable, and collaborative
* Ability to take initiative and adapt
**What Arenaflex Can Offer You**
* Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
* Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
* Monthly stipends for food, wellness, and commuter work
* Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
* Award-winning work environment – named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
* We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
* A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
**Compensation and Benefits**
For Colorado-based hires only, the compensation range for this role is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
**Visa Sponsorship**
Visa sponsorship for this role is currently not available.
**Equal Opportunity Employer**
Arenaflex is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
**Join Our Team**
If you're a customer-centric individual with a passion for problem-solving, communication, and teamwork, we want to hear from you! Apply now to join our vibrant Customer Experience Team at arenaflex and be a part of our mission to make work simpler, more productive, and enjoyable!
**Apply Now**
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