At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're committed to delivering an exceptional user experience that brings together community, shopping, and entertainment. Our remote co-located team operates out of hubs within the US, UK, Ireland, Poland, and Germany, and we're growing rapidly.
We're innovating in the fast-paced world of live auctions, featuring a wide range of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our platform has something for everyone, and we're looking for forward-thinking problem solvers to join our team.
**Role Overview**
As a Customer Experience Agent on our overnight shift, you'll play a critical role in driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring our customers receive their products as quickly as possible and resolving any issues that may arise. Your primary focus will be on interacting with buyers and sellers, resolving customer inquiries, and working with other departments to troubleshoot and resolve open questions.
**Key Responsibilities**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
* Resolve all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner
* Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
* Work with other departments to troubleshoot, research, and resolve open questions
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
**You**
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. Here's what we're hoping to see in your background:
* Open to working an overnight shift from 10pm - 7:00am PST
* 2+ years of Support experience handling email and/or chat services
* Weekend availability required
* Understanding of Ecommerce and Marketplace operations
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers and a customer-first mentality
* Proactive problem-solver and process-improver
* Knowledge of Collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Team Environment**
Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that encourages growth, learning, and innovation. Our team is passionate about delivering exceptional customer experiences, and we're committed to supporting each other in achieving our goals.
**Compensation and Benefits**
For Full-Time (Hourly) US-based applicants, we offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. The hourly range may be inclusive of several levels, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise.
Our benefits package includes:
* Flexible Time off Policy and holiday pay for working Company-wide Holidays
* Health Insurance options including Medical, Dental, Vision
* Work From Home Support
* Home office setup allowance
* Monthly allowance for cell phone and internet
* Care benefits
* Monthly allowance on both food and wellness
* Annual allowance towards Childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
* Monthly allowance to dogfood the app
* Parental Leave
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
If you're passionate about delivering exceptional customer experiences and are eager to join a fast-paced and innovative company, we encourage you to apply for this exciting opportunity.
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