At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a fully remote Customer Experience Agent working the 3rd shift, you'll play a vital role in providing top-notch service to our customers while collaborating with our skilled technicians to ensure seamless job execution. If you're passionate about delivering world-class customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the [industry/field]. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a strong focus on remote work, we empower our team members to work from the comfort of their own homes while maintaining a high level of productivity and collaboration.
**Job Summary**
As a Customer Experience Agent, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a unique opportunity to join our arenaflex team and contribute to our mission of delivering outstanding customer experiences.
**Key Responsibilities**
* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner
* Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
* Handle various customer inquiries and requests with accuracy and professionalism
* Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
* Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
* Communicate with technicians regarding availability, expected completion time, and other essential details
* Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
* Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
* Collaborate with service technicians and various customers from residential to commercial settings
* Other duties as assigned by your supervisor or management team
**Essential Qualifications**
* Familiarity with the surrounding Chicagoland area
* High school diploma or equivalent (GED)
* Minimum of 3 years relevant work experience in a customer service environment
* Previous dispatch experience is a plus
* Strong verbal and written communication skills
* Attention to detail
* Ability to manage priorities and workflow
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Versatility, flexibility, and a willingness to work within constantly changing priorities
* Proficient in Microsoft Office
* Ability to work from home efficiently
* Ability and willingness to work nights and weekends
**Preferred Qualifications**
* Plumbing, Electric & HVAC experience
* Previous experience working with Service Titan software
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to adapt to changing situations and priorities
* Proficiency in Microsoft Office and other relevant software
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a remote team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our team members. As a Customer Experience Agent, you'll have access to:
* On-site training facility for continuous employee development
* Paid Time Off (PTO)
* Paid Holidays
* Tuition Reimbursement
* Professional development assistance
* Referral program
**Work Environment and Company Culture**
As a remote team member, you'll enjoy the flexibility and comfort of working from home while still being part of a dynamic and collaborative team. arenaflex values a positive and inclusive work environment, where employees feel valued, respected, and empowered to contribute to our mission.
**Compensation and Benefits**
* Competitive hourly rate of $20.00 per hour
* Comprehensive benefits package, including:
+ Medical, Dental & Vision Insurance
+ Supplemental AFLAC Insurance Options
+ 401(k) Plan with Company Match
+ Company-provided Life Insurance
+ Employee discounts on company-provided services
+ Paid Time Off (PTO)
+ Paid Holidays
+ Tuition Reimbursement
+ Professional development assistance
+ Referral program
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Apply Now!
We look forward to welcoming you to the arenaflex team!
Apply for this job