**Introduction**
Are you a customer experience enthusiast with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative solutions and services that empower people to live, work, and play. As a Customer Experience Champion II, you will be at the forefront of our customer-centric approach, working closely with our customers to understand their needs, resolve their concerns, and provide tailored solutions that exceed their expectations.
**About arenaflex**
arenaflex is a global leader in the provision of training, technology, and communications services, transforming the way we connect across the globe. Our diverse network of people is driven by a shared ambition to shape a better future, and we're committed to empowering our customers to achieve their goals. With a strong focus on innovation, creativity, and impact, we're constantly pushing the boundaries of what's possible. Join our community of like-minded individuals who are passionate about making a difference and shaping the future.
**What You'll Be Doing**
As a Customer Experience Champion II, you will be responsible for delivering exceptional service to our customers, resolving their concerns, and providing tailored solutions that meet their needs. Your day-to-day activities will include:
* Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
* Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
* Embracing the Service Plus mindset by resolving customer concerns and future concerns
* Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
* Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
* Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
* Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
* After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts
**Key Responsibilities**
* Deliver exceptional customer service through first-contact resolution and enhanced customer experiences
* Resolve customer concerns and provide tailored solutions that meet their needs
* Embrace the Service Plus mindset and provide a premium experience to customers
* Provide billing explanations and navigate systems to be self-sufficient
* Serve as a brand ambassador and advocate for customers newly joined to arenaflex
* Practice Business Acumen and identify plans and services that would suit customer needs
**Essential Qualifications**
* Bachelor's degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* Strong sales acumen with a track record of meeting or exceeding revenue goals
* Ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
* Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
**Preferred Qualifications**
* Degree in a related field
* Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
* Experience troubleshooting hardware, software, applications, network, and device issues
* Experience promoting and upselling products or services
**Home Office Requirements**
* In this remote role, you will work from home with occasional in-person meetings and training
* Home office must be located within the contiguous United States
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated quiet and private workspace
* Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
* Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Champion II, you will have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues
* Opportunities for career advancement and professional growth
* A collaborative and inclusive work environment that encourages innovation and creativity
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced environment that values innovation, creativity, and impact. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Innovation and creativity
* Customer-centricity and a passion for delivering exceptional service
* Diversity and inclusion, with a commitment to celebrating our employees' differences
* A commitment to making a positive impact on our communities and the world
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary range of $60,000 - $80,000 per year, depending on experience
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
**Conclusion**
If you're a customer experience enthusiast with a passion for delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity at arenaflex. Join our community of like-minded individuals who are passionate about making a difference and shaping the future. Apply now and take the first step towards a rewarding and challenging career with arenaflex.
**How to Apply**
To apply for this position, please visit our website and submit your application, including your resume and a cover letter. We look forward to hearing from you!
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