**Join arenaflex, a global leader in delivering exceptional customer experiences, and become a part of a diverse community of colleagues who share a passion for making a difference in the lives of our customers and communities.**
At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. That's why we're committed to creating a career journey that's unique and meaningful to each of our colleagues, with benefits, programs, and flexibility that support them personally and professionally.
As a Customer Experience Concierge at arenaflex, you'll be the face of our brand, acting as an ambassador to our customers and delivering superior service in a fast-paced, team environment. You'll have the opportunity to create innovative solutions to resolve customers' issues, deepen their relationship with arenaflex, and make a lasting impact on their lives.
**About arenaflex**
arenaflex is a global leader in delivering exceptional customer experiences, with a commitment to upholding our company values and powerful backing promise to provide the world's best customer experience every day. We're a diverse community of colleagues who share a passion for making a difference in the lives of our customers and communities.
**Job Description**
The role of the Customer Experience Concierge will be to deliver superior service to our Card Members visiting the arenaflex Centurion Lounge, located in the Atlanta Airport. You'll be the face of arenaflex to our customers, acting as an ambassador of the brand and working as a cohesive team to excite our customers and deliver on the brand promise.
A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment. You'll be highly skilled and motivated, providing travel, card, concierge, and lifestyle services to arenaflex Card Members. Acting as a consultant, you'll tailor our products and services to assist Card Members with their immediate needs and deepen their relationship with arenaflex.
**Key Responsibilities**
* Welcome and provide access to our Card Members upon arrival at reception
* Be accountable and take ownership of the customer's experience from beginning to end
* Create innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers
* Employ the Customer First philosophy in meeting customers' needs and expectations
* Provide concierge and lifestyle recommendations
* Provide travel consultation and minimal reservation assistance
* Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners
**Lounge Hours of Operation**
The lounge is open from 5:30 AM to 9:00 PM, Monday through Sunday. Hours are subject to change due to business need.
**Qualifications**
A successful candidate will possess the following qualifications:
* Minimum of 1 year recent experience servicing premium customers
* Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
* Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever-changing environment and being resilient
* Ability to work flexible shifts, including nights, weekends, and holidays, is essential
* Light to moderate lifting may be required for certain job tasks
**Salary and Benefits**
The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our colleagues' well-being. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the support they need to thrive, professionally and personally.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers and communities, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.**
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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