At arenaflex, we're revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under arenaflex, ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We offer a comprehensive product technology suite, including ShowingTime, Dotloop, Bridge Interactive, Listing Media Services, Listing Showcase, Aryeo & Rich Media. Our products are trusted by over one million real estate professionals and photographers across the United States and Canada, representing hundreds of MLSs.
**About the Role**
As an Aryeo Customer Experience Consultant at arenaflex, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success! At arenaflex, we strive to deliver magnificent customer experiences and offer world-class products. As an expert on the Aryeo & BYOP products and processes, you will play a pivotal role in supporting arenaflex's new product launches and staying ahead of industry events to understand how these changes might impact our customers. Your ability to respond promptly to all customers within assigned service levels and take ownership of resolving customer issues will be key to our continued success.
**Responsibilities**
* Provide exceptional customer service and support to photographers and agents
* Master the Aryeo & BYOP products and processes within CRM's & Slack
* Support & understand arenaflex's new product launches
* Stay on top of product fixes and releases
* Respond to customers within assigned service levels
* Take ownership of resolving technical customer issues
* Meet defined goals and activity metrics using the CX CRM
* Communicate openly with customers and teammates, both internal and external
* Adapt quickly to changes in a fast-paced environment and be a leader of change
* Expertise in the Aryeo product and ability to provide workarounds and report bugs
**Work Environment and Company Culture**
As a remote employee at arenaflex, you will have the flexibility to work from a physical location of your choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and supported. Our company culture is built on a foundation of innovation, passion, and a commitment to making home a reality for more and more people.
**Essential Qualifications**
* Fluent English speaker with excellent written and verbal communication skills
* 1+ years of customer support experience, with 1 year in technical support preferred
* Passionate about customer satisfaction and seeing it as vital to organizational success
* Consistent track record of identifying case trends and resolving issues
* Experience with CRM systems
* Comfortable in a fast-paced, quick-changing environment
* Broad knowledge of online software and relevant technologies
* Reliable and fast internet connection
* Experience using multiple channels for delivering customer support
* Ability to work effectively with customers of varying technical proficiency
* Quick learner and adaptable to industry and company changes
* Attention to detail for documentation required per policy
* Resourceful at troubleshooting technical issues
* Willingness to guide and educate team members and customers
* Initiative to self-train and stay up to date with new products and fixes
* Flexible schedule, including weekend availability
**Preferred Qualifications**
* Experience with Aryeo & BYOP products and processes
* Knowledge of the real estate industry and its trends
* Experience working with photographers and agents
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
* Ability to adapt to changing priorities and deadlines
**Transferable Skills**
At arenaflex, we value diverse experiences and perspectives. If you have related skills or experiences, we encourage you to apply. We're looking for individuals who are passionate about customer satisfaction, have a strong work ethic, and are committed to delivering exceptional results.
**Career Growth Opportunities and Learning Benefits**
As an Aryeo Customer Experience Consultant at arenaflex, you will have the opportunity to grow and develop your skills and knowledge in a fast-paced and dynamic environment. We offer a range of training and development programs, including on-the-job training, mentorship, and access to industry-leading tools and technologies. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.
**Compensation, Perks, and Benefits**
We offer a competitive base salary, as well as a range of benefits and perks, including:
* Comprehensive medical, dental, vision, life, and disability coverages
* Parental leave, family benefits, and retirement contributions
* Paid time off and flexible scheduling
* Access to industry-leading tools and technologies
* Opportunities for professional growth and development
* A dynamic and supportive work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong background in technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Job!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
**Qualified Applicants with Arrest or Conviction Records**
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
**Proprietary Rights Agreement**
Applicants who receive job offers from arenaflex will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at arenaflex and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
Apply for this job