At arenaflex, our growth is a result of the people who embody our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at arenaflex and they'll tell you there's no other place like it. It all starts with our purpose and then, The arenaflex Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at arenaflex, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
**Job Summary:**
We are seeking an experienced Customer Experience Manager to join our team at arenaflex in Tallahassee, FL. As a key member of our store leadership team, you will be responsible for leading our crew members to deliver exceptional customer experiences, driving sales growth, and maintaining a clean and organized store environment. If you have a passion for retail, leadership, and customer service, we want to hear from you!
**Responsibilities:**
* Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
* Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
* Responsible for leading front-end operations, ensuring front-end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
* Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
* Responsible for performing store manager duties in their absence.
* Partners with the store manager to recruit, train, coach, develop, and supervise all crew members.
* Reviews all corporate communications and reacts accordingly.
* Partners with the entire store leadership team in merchandising procedures and World Recovery.
* Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
**Essential Job Functions:**
* Frequently operate cash register
* Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
* Frequently ascend/descend ladders in order to retrieve and put away stock
* Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
* Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
* Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
* Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required)
* Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
* Must be able to remain in a stationary, upright position for 80% of the time
**Qualifications:**
* High School Graduate or equivalent
* College experience preferred
* Minimum 2 years of management experience
* Excellent verbal and written communication skills
* Ability to multi-task
* Creative thinking
* Ability to maintain composure under pressure
**Why Join arenaflex?**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Discounts on arenaflex products and services
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
* arenaflex is an Equal Opportunity Employer
* We are committed to creating a diverse and inclusive work environment that values and respects all employees
* Our company culture is built on our values of teamwork, innovation, and customer satisfaction
* We offer a dynamic and fast-paced work environment that is perfect for individuals who are passionate about retail and customer service
**How to Apply:**
If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!
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**Disclaimer:**
arenaflex is committed to protecting our employees and applicants from fraudulent activity. Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as arenaflex recruiters. Please confirm that the person you are working with has an @arenaflex.com email address. Additionally, arenaflex does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit arenaflex's Careers Site at www.arenaflex.com/info/careers to verify the posting.
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