At arenaflex, we're on a mission to revolutionize the way businesses understand their customers. As a Customer Insights Specialist, you'll play a critical role in driving revenue growth, profitability, and customer satisfaction for our clients. If you're passionate about consumer intelligence, advanced analytics, and innovation, we want to hear from you.
**Job Summary:**
We're seeking an experienced Customer Insights Specialist to join our team at arenaflex. As a key member of our sales team, you'll be responsible for selling Consumer Insights services, Advanced Analytics, and Innovation solutions to new and existing clients. You'll work closely with our local Account Development team to understand client needs and priorities, and proactively offer solutions to achieve sales targets. Your expertise in market and category analysis, combined with your exceptional communication and presentation skills, will enable you to build strong relationships with clients and drive business growth.
**Key Responsibilities:**
* Independently sell Consumer Insights services, Advanced Analytics, and Innovation solutions to new and existing clients, successfully assessing their needs and proactively offering solutions to achieve sales targets.
* Partner with local Account Development team to understand client needs and priorities, and develop joint business plans to drive revenue growth.
* Scope projects responsibly to meet sales targets, ensuring feasibility by partnering with the Solution expert, Customer Success, and Operations teams.
* Engage with clients to secure customer satisfaction, answering their concerns and questions, and delivering on-site and off-site client consultancy work.
* Build arenaflex's portfolio awareness through presentations at conferences, clients, and internal events.
* Execute business plans, proactively searching for opportunities on the market, making suggestions for improvement, and gathering client requirements from commercial teams.
* Participate in the preparation of sales plans and budgets for respective markets, managing pipeline, and providing weekly input for forecasting sales.
* Continuously develop professional skills and knowledge related to arenaflex tools and services.
* Use arenaflex processes and tools to provide proactive and integrated analysis for customers, making recommendations and proposals.
* Collaborate with other departments at arenaflex to drive business growth and customer satisfaction.
**Role Requirements:**
* Bachelor's degree in economics, behavioral sciences, statistics, or related area.
* Strong communication, verbal, and written skills.
* Strong analytical, statistical, and logical skills.
* Exceptional ability for market and category analysis.
* Excellent presentation skills.
* Intellectual curiosity and persistence to find answers to questions.
* Ability to autonomously manage simultaneous projects in a fast-paced business environment.
* Strong sense of urgency and accountability to drive client outcomes.
* Fluency in Romanian and English.
* Ability to work collaboratively with internal and external teams.
* Competent negotiator with good influencing skills.
**Preferred Qualifications:**
* Previous experience in Consumer Insights (sales or consulting).
* Broad industry knowledge (FMCG, Banking, Telekom).
* Accuracy and attention to detail.
**What We Offer:**
* Work in an international, multicultural environment.
* Private medical coverage.
* Hybrid working module.
* Meal Tickets / monthly.
* Easter and Christmas vouchers and vacation vouchers/tickets.
* Internal recognition program.
* Volunteer time off.
* Flexible working environment.
* Volunteer time off.
* LinkedIn Learning.
* Employee-Assistance-Program (EAP).
**About arenaflex:**
arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, arenaflex combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—arenaflex delivers the Full View. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
**Our Commitment to Diversity, Equity, and Inclusion:**
arenaflex is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the arenaflex News Center: https://arenaflex.com/global/en/news-center/diversity-inclusion
**Apply Now:**
If you're passionate about consumer intelligence, advanced analytics, and innovation, and want to join a dynamic team that's shaping the future of business, apply now to become a Customer Insights Specialist at arenaflex.
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