At arenaflex, we're on a mission to revolutionize the way we think about customer logistics and supply chain management. As a leading player in the industry, we're seeking a highly skilled and motivated Customer Logistics Analyst to join our team working on Walmart and Sam's. This is an exciting opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service, driving cost improvements, and optimizing inventory and cash collection targets.
**About arenaflex**
arenaflex is a dynamic and innovative company that's committed to excellence in everything we do. With a strong focus on customer satisfaction, we're constantly looking for ways to improve our processes and services. Our team is made up of talented individuals who are passionate about their work and dedicated to delivering exceptional results. We're proud to be a part of the arenaflex family and we're excited to welcome you to our team!
**Job Summary**
As a Customer Logistics Analyst, you'll play a critical role in supporting the customer logistics strategy and execution plan to deliver target customer service levels, cost improvement, inventory, and cash collection targets. You'll be responsible for identifying opportunities for continued efficiency improvements and developing reporting, root cause analysis, and action plans throughout the Walmart and Sam's distribution networks. This is a remote position with travel as needed, and you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.
**Responsibilities**
As a Customer Logistics Analyst, your key responsibilities will include:
* **Perform analysis within the arenaflex route to market system** to ensure optimal cost and service targets.
* **Conduct transactional level analysis** to create actionable insights for order trends and improvements.
* **Perform analysis across order to cash value chain** to determine impacts to cost, service, and waste.
* **Manage GRS settings** with co-managed approach with customer to ensure optimal orders to drive logistics efficiencies.
* **Work collaboratively with Walmart and Sam's** to successfully implement supply chain policies and initiatives, improve customer KPIs, and identify mutually beneficial wins.
* **Create and present relative period KPI metrics** to senior management and sales to ensure organizational alignment.
* **Analyze, validate, manipulate, and interpret complex data** from cross-functional partners to develop solutions and optimization opportunities.
* **Lead cross-functional teams** to improve OTIF and SQEP targets and reduce fines.
* **Collaborate with customer and MDM team** to drive robust customer and product data governance and ensure data synchronization with customer using our industry standards.
* **Analyze internal and external data sets** to understand customer demand cycles, order patterns, and other trends to improve service and cost to serve.
* **Address all ad hoc customer related issues and analysis requests** as they arise.
* **Develop strong relationship** with sales to ensure all needs are met.
* **Develop appropriate and clear metrics** across all key performance indicators (KPIs) for channel to ensure strong performance management.
* **Become Retail Link SME** for organization.
**Requirements**
To be successful in this role, you'll need:
* **Degree in business, supply chain, engineering, or equivalent combination of education and experience**.
* **2-5 years work experience**, strong business and broad supply chain acumen to include the end-to-end order management process.
* **Experience managing and connecting large, complex data sets**.
* **Experience creating visual analytics** particularly with Microsoft Power BI.
* **Advanced experience in Excel** (VLOOKUP, Pivot Tables, Charts, Graphs minimum required).
* **Experience with ERP and TMS** (Microsoft Dynamics 365 and e2open BluJay a plus).
* **Order management, customer service, and/or customer fulfillment**.
* **Collaborative planning, forecasting, and replenishment** a plus.
* **Advanced knowledge and skill with Microsoft Office Suite**.
* **Ability to lead and manage multiple projects simultaneously** and operate cross-functionally.
* **Ability to work and thrive in a fast-paced environment**.
* **Skilled in analytical thinking and data-based decision-making**.
* **Outcome focused and a strong commitment to continuous improvement**.
**Nice-to-haves**
While not required, the following skills and experience would be a plus:
* Experience with data visualization tools such as Tableau or Power BI.
* Knowledge of supply chain management software such as Manhattan Associates or JDA.
* Experience with cloud-based applications such as Salesforce or NetSuite.
**Benefits**
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:
* **Medical, dental, and vision plans**.
* **Employer match 401k**.
* **Profit sharing plan**.
* **Employee stock purchase plan**.
**How to Apply**
If you're a motivated and results-driven professional who is passionate about customer logistics and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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