At arenaflex, we are seeking two highly motivated and detail-oriented individuals to join our team as Customer & Membership Data Management Services Professionals. As a part-time member of our team, you will play a vital role in ensuring the smooth operation of our membership services, providing exceptional customer service, and managing our web-based data portal. If you are passionate about delivering outstanding service, working with diverse groups, and leveraging technology to drive results, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic organization dedicated to providing innovative solutions and exceptional service to our members and community. Our team is committed to fostering a culture of inclusivity, respect, and collaboration, and we are seeking like-minded individuals to join our team. As a part-time Customer & Membership Data Management Services Professional, you will have the opportunity to work with a talented team, develop new skills, and contribute to the success of our organization.
**Job Summary**
We are seeking two part-time Customer & Membership Data Management Services Professionals to join our team. As a member of our team, you will be responsible for providing exceptional customer service, managing our web-based data portal, and performing various administrative tasks. This is a part-time position, requiring 25-35 hours per week, with flexible scheduling options available.
**Key Responsibilities**
* Provide exceptional customer service to members, visitors, and parents, responding to inquiries and resolving issues in a timely and professional manner.
* Manage our web-based data portal, processing membership applications, payments, and other transactions with accuracy and attention to detail.
* Develop and implement a positive and inclusive membership application and fee intake process that informs and welcomes parents, including Club tours, form review, answering questions, and assisting new families as necessary.
* Create and provide communication materials to parents, school or community members/organizations, and maintain accurate computer records and generate reports.
* Type correspondence and spreadsheets, and perform various administrative tasks, including data entry, filing, and record-keeping.
* Monitor and manage the flow of pedestrian traffic entering and leaving the building, ensuring safety and security at all times.
* Develop and maintain a thorough understanding of all programs and schedules, and be knowledgeable about all services offered by arenaflex.
* Provide warm and welcoming greetings to visitors, members, and parents, and maintain a clean and well-organized space/lobby at all times.
**Requirements**
* 21 years or older
* College or degree (Associates/BA) preferred
* Experience working with children, Boys & Girls Club experience a plus
* Education background in computer and internet systems, data entry, or other related field
* Strong technical skills, including proficiency in MS Word, Excel, and Publisher, and online registration portal process
* Strong communication skills, both verbal and written
* Demonstrates the ability to manage multiple tasks simultaneously
* Ability to work with young people and parents, and possess necessary skills to properly instruct and guide youth
* Must be able to take initiative, be creative, resourceful, and motivated
* Ability to perform gross and fine motor activities required for typing, writing, simple manipulations, and use of computer screen
* Visual acuity for accurate reading, typing, filing, and use of computer screen
* Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur
* Hearing is needed for purposes of business-related phone communications, public broadcasts, answering incoming calls, etc.
* Ability to lift and carry 15 to 50 lbs office supplies, audio equipment, and other items needed for the preparation and takedown of special events
* Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies
**Preferred Qualifications**
* Bilingual Spanish a must
* Experience working with web-based database management systems
* Familiarity with MS Office and online registration portal process
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
**Work Environment and Culture**
arenaflex is committed to providing a safe and inclusive work environment that promotes diversity, equity, and inclusion. Our team is passionate about delivering exceptional service and making a positive impact in our community. As a part-time Customer & Membership Data Management Services Professional, you will have the opportunity to work with a talented team, develop new skills, and contribute to the success of our organization.
**Compensation and Benefits**
* Hourly rate: $20.00 per hour
* Expected hours: 25-35 per week
* Benefits:
+ 401(k)
+ Paid time off
**Schedule**
* After school
* Monday to Friday
**Application Instructions**
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service and working with diverse groups, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Additional Requirements**
* Ability to perform gross and fine motor activities required for typing, writing, simple manipulations, and use of computer screen
* Visual acuity for accurate reading, typing, filing, and use of computer screen
* Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur
* Hearing is needed for purposes of business-related phone communications, public broadcasts, answering incoming calls, etc.
* Ability to lift and carry 15 to 50 lbs office supplies, audio equipment, and other items needed for the preparation and takedown of special events
* Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies
**Language Requirements**
* English (Required)
* Spanish (Required)
**Ability to Commute**
* Glen Cove, NY 11542 (Required)
**Work Location**
* In person
**Apply Now**
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service and working with diverse groups, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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