**Join careerzynith, a leading organization in the industry, as we seek a highly skilled and dedicated Customer & Membership Data Management Services Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership data, and ensuring a seamless experience for our members. If you are a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.**
**About careerzynith**
careerzynith is a dynamic and innovative organization that is committed to delivering exceptional services to our members. We are a team of dedicated professionals who are passionate about making a difference in the lives of our members. Our organization is built on a foundation of trust, respect, and excellence, and we are seeking like-minded individuals to join our team.
**Role Snapshot**
* **Company:** careerzynith
* **Compensation:** A competitive salary
* **Position:** Customer & Membership Data Management Services Representative
* **Start Date:** Immediate openings available
* **Location:** Remote
**Job Summary**
We are seeking a highly skilled and dedicated Customer & Membership Data Management Services Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership data, and ensuring a seamless experience for our members. If you are a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Provide exceptional customer service to members, responding to inquiries and resolving issues in a timely and professional manner
* Manage membership data, ensuring accuracy and completeness of records
* Process membership applications, payments, and other related tasks
* Develop and implement a positive and inclusive membership application and fee intake process that informs and welcomes parents
* Create and provide communication materials to parents, school or community members/organizations
* Type correspondence and spreadsheets, maintain accurate computer records and generate reports
* Monitor and manage the flow of pedestrian traffic entering and leaving the building, with special attention to safety at all times
* Perform other related duties as assigned
**Requirements**
* 21+ years or older
* College or Degree (Associates/BA) preferred
* Experience working with children, Boys & Girls Club experience a plus++
* Education background in computer and internet systems, data entry or other related field
* Strong Technical skills: proficient in MS Word, Excel, and Publisher; online registration portal process
* Strong communication skills, both verbal and written
* Demonstrates the ability to manage multiple tasks simultaneously
* Demonstrate ability in working with young people and parents
* Must possess necessary skills to properly instruct and guide youth
* Must be take initiative, be creative, resourceful, and motivated
* Ability to perform gross and fine motor activities required for typing, writing, simple manipulations such as telephone buttons, computer keyboards, fax machine buttons, etc.
* Visual acuity for accurate reading, typing, filing, and use of computer screen
* Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur
* Hearing is needed for purposes of business-related phone communications, public broadcasts, answering incoming calls, etc.
* Ability to lift and carry 15 to 50 lbs office supplies, audio equipment, and other items needed for the preparation and takedown of special events
* Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies
**Preferred Qualifications**
* Bilingual Spanish a must
* Experience with Vision Member Tracking
* Knowledge of emergency procedures (Fire, crisis, etc.)
* Ability to develop and implement a positive and inclusive membership application and fee intake process
**Skills and Competencies**
* Strong customer service skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong organizational and time management skills
* Ability to prioritize tasks and manage multiple projects simultaneously
* Proficient in MS Office and online registration portal process
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
**Career Growth Opportunities and Learning Benefits**
* careerzynith is committed to the growth and development of our employees, offering opportunities for professional growth and advancement
* We provide a comprehensive training program to ensure our employees have the skills and knowledge needed to succeed in their roles
* careerzynith offers a competitive salary and benefits package, including 401(k) and paid time off
**Work Environment and Company Culture**
* careerzynith is a dynamic and innovative organization that is committed to delivering exceptional services to our members
* We are a team of dedicated professionals who are passionate about making a difference in the lives of our members
* Our organization is built on a foundation of trust, respect, and excellence, and we are seeking like-minded individuals to join our team
* We offer a collaborative and supportive work environment, with opportunities for professional growth and development
**Compensation, Perks, and Benefits**
* Competitive salary
* 401(k) plan
* Paid time off
* Comprehensive training program
* Opportunities for professional growth and advancement
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Application Question(s)**
* Are you available Monday – Friday, 8:30am – 5:00pm (June – August)?
* Are you available Monday – Friday, 11:30pm – 6:30pm (September – June)?
**Education**
* High school or equivalent (Required)
**Experience**
* Data Entry: 2 years (Required)
* Customer service: 1 year (Required)
* Childcare/Family Engagement: 1 year (Required)
* Web-based Database management: 2 years (Required)
**Language**
* English (Required)
* Spanish (Required)
**Ability to Commute**
* Glen Cove, NY 11542 (Required)
**Work Location**
* In-person