At arenaflex, we believe that every child deserves access to high-quality early education, and our innovative technology platform is designed to make that a reality. As a Customer Onboarding Specialist, you will play a critical role in supporting and training our customers to successfully implement arenaflex at their childcare centers. This is an exciting opportunity to join a dynamic team that is passionate about making a positive impact on the lives of children and families.
**Our Mission and Opportunity**
Early education is a vital determinant of childhood outcomes, and it's essential for working families. arenaflex's vision is to enable high-quality early education for every child by giving teachers more time with students, engaging parents in their child's development, and supporting small businesses in the early education market. We're the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
**Our Team**
We're a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. We believe that everyone, from our employees to the students, teachers, and administrators we serve, should have the opportunity to learn and thrive, regardless of their background. We celebrate diversity in all its forms because it allows our team and the communities we serve to reach their full potential and do their best work.
**Who You Are**
We're seeking a highly motivated individual to join our team as a Customer Onboarding Specialist. This role requires strong communication and customer service skills, as well as the ability to motivate customers to adopt arenaflex quickly and leverage strong objection-handling skills to address roadblocks. You'll need to be highly organized, with strong prioritization skills, and able to effectively manage outreach to customers within a large portfolio.
**The Ideal Candidate**
The ideal candidate will have a proven track record in navigating a fast-paced environment in customer onboarding, customer success, or sales. You'll need to be comfortable setting and achieving ambitious goals, managing challenging customer interactions, and providing technical training on various aspects of our product. You'll also need to be proficient in utilizing remote communication technologies, including Slack, Google Suite, and Zoom, and have experience with CRM tools, preferably Salesforce.
**What You'll Do**
As a Customer Onboarding Specialist, you'll be responsible for:
* Assisting customers in learning and adopting the arenaflex product for their center
* Owning a running portfolio of 100+ accounts throughout the 4-12 week arenaflex customer onboarding process
* Prioritizing accounts upon which to take strategic, timely actions to complete the implementation process
* Engaging effectively with customers and resolving concerns in a professional and persuasive manner, communicating the value proposition of arenaflex and instilling confidence in the positive impact it will have on their operations
* Using strong critical thinking and troubleshooting abilities to correctly identify, investigate, and resolve customers' technical or usage issues
* Serving as the expert on arenaflex's technology platform for customers and other cross-functional teams
* Collaborating across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
* Participating in ongoing training to develop arenaflex product and onboarding skills
**Qualifications, Skills, & Abilities**
To be successful in this role, you'll need:
* 2+ years of customer success, sales, and/or account management experience
* A proven track record in onboarding new customers
* Familiarity with managing a high-volume workflow, with the ability to prioritize tasks effectively in order to achieve monthly objectives
* Ability to create urgency and motivate customers to launch a product as soon as possible
* Comfort with addressing customer objections, diving deep to uncover roadblocks, and creating a path forward
* Excellent collaboration across internal stakeholders to help resolve customer concerns
* Strong prioritization and time management skills, with the ability to handle time-sensitive and detail-oriented tasks efficiently to consistently meet deadlines
* Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus
* Exceptional attention to detail, ensuring all client interactions are handled meticulously
* Patience and empathy while teaching customers and handling tricky customer situations
* Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Onboarding Specialist, you'll have the opportunity to:
* Develop your skills and expertise in customer onboarding, customer success, and sales
* Collaborate with cross-functional teams to drive customer success and growth
* Participate in ongoing training and development programs to stay up-to-date on the latest industry trends and best practices
* Contribute to the development of arenaflex's product and onboarding processes
**Work Environment and Company Culture**
We're a fully remote team, which means you'll have the flexibility to work from anywhere and at any time. We're passionate about creating a diverse and inclusive work environment, and we're committed to making arenaflex a place where everyone can thrive. Our company culture is built on our Leadership Principles, which include:
* Embracing diversity and inclusion
* Fostering a culture of continuous learning and growth
* Prioritizing customer success and satisfaction
* Embracing innovation and experimentation
* Valuing collaboration and teamwork
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* A comprehensive health insurance plan
* A 401(k) matching program
* Flexible paid time off
* Professional development opportunities
* A dynamic and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a positive impact on the lives of children and families, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job