**Experienced Customer Operations Representative – Global Payment Solutions**

At arenaflex, we're revolutionizing the way businesses collect and send payments through direct debit, real-time payments, and open banking. As a global payment company, we're committed to making our hiring process inclusive and accessible, and we're excited to welcome talented individuals to our team. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you. **About arenaflex** arenaflex is a global bank payment company that's home to over 100,000 businesses, from start-ups to household names. We process over $130 billion of payments annually, across 30+ countries, helping customers collect and send both recurring and one-off payments without the hassle, stress, or expensive fees. Our AI-powered solutions improve payment success and reduce fraud, while our open banking connectivity to over 2,500 banks enables our customers to make faster, more informed decisions. **The Role** As an Experienced Customer Operations Representative at arenaflex, you'll be part of our international Customer Operations group, supporting our customers with a range of enquiries from the general to the most localized. You'll advise on the best way to use our products and services, providing an excellent level of customer service that's essential to our team's success. This role combines customer and stakeholder management with query handling, making it an excellent career path in Customer Operations. **Key Responsibilities** * Support French and English speaking customers through various channels, including email, phone, and online meetings, ensuring a first-class customer experience * Advise merchants on best practices with the arenaflex product, handling internal escalations to relevant teams if necessary * Provide support on ad-hoc translations and internal operations regarding the arenaflex product to colleagues, via internal chats and escalations * Review and create arenaflex Partner accounts for businesses * Take part in resolving incidents and sending larger comms to impacted customers, where relevant * Support the company in delivering projects, both internal and external to the Customer Support team * Document procedures and learnings to keep building internal knowledge and optimize scalable operations **What We're Looking For** * Verbal fluency in English and French, with the ability to communicate clearly in writing * Previous experience working in a Customer Support role * A passion for providing customers with a great experience, while keeping calm under pressure * Strong attention to detail and a commitment to seeing tasks through to completion * Comfortable working with internal stakeholders at all levels, upholding our core product and compliance requirements with a problem-solving approach * Prior experience using tools like Zendesk or Looker is preferred, but not essential * Ideally, some understanding of anti-money laundering and counter-terrorist financing **What We Offer** * A competitive salary range of £26,208 - £32,400 * A comprehensive benefits package, including wellbeing support, medical cover, and a work-away scheme * A hybrid working model that offers flexibility and in-office days determined by your team * Equity in arenaflex, allowing you to share in our success * Generous holidays, 3 volunteer days, and 4 wellness days annually * A commitment to reducing our environmental impact and leaving a sustainable world for future generations **Life at arenaflex** We're an organization defined by our values: starting with why, making it happen, acting with integrity, caring deeply, and being humble. Our values form part of the arenaflex DNA, used to nurture and develop our culture and deliver impactful work that will help us achieve our vision. We're building a diverse team with a range of perspectives and experiences, and we're committed to making our hiring process inclusive and accessible. **Diversity & Inclusion** We're proud to be a diverse and inclusive organization, with a team that reflects the communities we serve. As of July 2024, our team consists of: * 45% women * 23% Black, Asian, Mixed, or Other * 10% LGBTQIA+ * 9% neurodiverse * 2% disabled **Sustainability at arenaflex** We're committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we're working towards a climate-positive future. Check out our sustainability action plan here. **Find out more about Life at arenaflex** Follow us on X, Instagram, and LinkedIn to learn more about our values, diversity and inclusion initiatives, and sustainability efforts. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you. Apply now to join our team at arenaflex. ```html ``` Apply for this job